Job Description
Job Overview:
Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us.
As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.
THIS POSITION IS LOCATED IN TILLMOOK, OR
What you will do:
The HR Manager/Employee Services Manager (ESM) is the primary steward of the People & Culture experience at their assigned Plant Operation. This role champions the employee voice—ensuring every team member is heard, valued, and empowered to contribute at their highest potential.
As a trusted advisor and strategic partner, the ESM leads employee relations, fosters cross-functional collaboration across all HR disciplines, and ensures alignment with organizational values and operational goals. A key focus of this role is supporting unionized environments, including leading collective bargaining processes with appropriate guidance and partnership.
The ESM brings a strong understanding of the business unit’s operations and culture, using that insight to proactively identify opportunities, resolve challenges, and drive continuous improvement. Above all, this role is filled by a dynamic, solutions-oriented leader who helps employees and business partners navigate complexity and move the business forward.
Here’s a day in the life:
Provide guidance to assigned to assigned division on HR related matters in a plant environment
Maintain in-depth knowledge of legal requirements related to day-to-day performance management
Provides day to day performance management guidance to line management (Coaching, counseling, career development, disciplinary actions)
Works closely with management and employees to improve work relationships, build morale, increase productivity and retention
Provide advice and counsel to management regarding employee concerns, policy and CBA interpretation and administration
Administer collective bargaining agreement (CBA)
Provide expertise on CBA interpretation and resolve workplace grievances
Participate in union contract negotiations and serve as a labor relations expert
Partner with L&D Team to ensure training needs are met
Partner with all levels of management supporting key HR initiatives
Operating as an employee advocate, manage and fact find a diverse spectrum of employee relations challenges and inquiries
Work closely with Director, Employees Services to identify themes of challenges to interact within a strategic way.
Support L&D initiatives and overall employee development processes
Partner with Talent team to support overall talent acquisition efforts
Utilizing company HRIS systems to manage/input employee data
Other duties as assigned
Solid initiative, self-direction, and high-level problem solving skills.
Demonstrates deep business acumen and leverages insights to align People & Culture strategies with organizational goals, enabling data-informed decision-making and long-term impact.
Applies a strong understanding of business dynamics to shape talent strategies that drive performance and innovation.”
Knowledge, skills, and abilities:
Associate’s or Bachelor’s degree is preferred or equivalent experience.
5-7 years HR management experience in a manufacturing environment
5 years labor relations required and contract negotiations experience preferred
Demonstrated ability to resolve complex problems impacting people, processes, and program issues, along with excellent communication skills (verbal and written)
Maintains in-depth knowledge of legal requirements related to day-to -day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with legal counsel as needed/required.
Develops and analyzes trends and metrics to develop and/or update solutions, programs, and policies.
Provides day-to-day performance management guidance (e.g., coaching, counseling, career development, disciplinary actions)
Works closely with management and employees to improve working relationships, build morale, and increase productivity and retention.
Excellent interpersonal, verbal, and written communication skills experience in a union environment.
MS office applications
Previous experience with giving presentations to small groups.
Proficient with Microsoft Office Suite with emphasis on Word, Excel and Outlook.
Strong customer service orientation.
Physical requirements:
Sitting
Standing and/or walking
Vision for machine or computer operations
Hearing
Industry leading benefit and reward programs:
We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.
We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO
TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.
