Job Description

Job Summary

Supports HR shared services activities for the organization, including responding to inquiries, documenting issue resolutions, and processing system transactions.

Major Tasks, Responsibilities, and Key Accountabilities

• Serves as a primary point of contact for HR inquiries and manager self-service transactions.
• Processes and resolves associate questions submitted through the service center platform. Uses general knowledge, policy manuals, and other support resources to answer basic HR inquiries.
• Documents associate interactions and outcomes through the service center’s case management software application.
• Performs work in accordance with established service level agreements. Ensures the efficiency of service center operations, technology, and transaction processes.
• Enters associate transactions in the human capital management system, including job changes, pay changes, location updates, and other relevant transactions.
• Escalates issues to functional teams as needed.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.