Job Description

Job Description

Want to help Guests check in to the Magic of Disney?  

Apply to be a Guest Services Assistant where you will welcome and assist Guests checking in and out of hotel rooms! Creatively enhance their stay by providing information regarding Disneyland® Resort services & activities as well as for the surrounding Southern California areas as needed.

Additional Information

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. You may be scheduled a graveyard shift. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION
After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

Basic Qualifications

• Ability to remain positive regardless of current task
• Previous cash handling experience as well as proven computer proficiency while navigating through multiple computer applications
• Ability to multi-task in a fast-paced and sometimes stressful working environment
• Strong communication skills
• Motivated to complete repetitious tasks while maintaining quality
• Passion for serving others and proven problem-solving skills
• Receptive to special requests

Preferred Qualifications

• Previous work experience in a Hotel/Front Desk environment
• Proficiency in OPERA hotel property management system
• Previous Leadership experience
• Bilingual preferred
• Full availability seven (7) days a week including days, nights, weekends, and holidays is preferred

Responsibilities

• Proactively engage and anticipate Guest needs, answer questions, provide directions and event schedules, and additional information regarding the Disneyland® Resort and Hotels as needed
• Meet the needs of Guests by providing outstanding Guest service at various locations including phone and face-to-face interaction
• Assist Guests during check-in and check-out
• Provide guest service when problems arise and help find solutions with Guests and Cast Members while maintaining discretion and Guest confidentiality
• Ability to use multiple devices throughout the day including iPads, iPhones, handheld radios, and desktop computers
• Must feel comfortable handling large amounts of money and possess a high level of integrity
• Must stay calm in highly stressful situations and stay knowledgeable of emergency procedures
• Stationed at Front Desk to check-in Guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc

Compensation Details

The pay rate for this role in California is $29.75 per hour.  

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.