Job Description

Job Description

At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Food and Beverage at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!  

Hotel Food and Beverage Cast Members bring the Magic of Disney Dining to our Resort Hotels. Hotel F&B Waithelp Cast Members provide exceptional service to Guests, take orders and deliver food and drinks to Guests, share menu options and make recommendations, deliver Guest checks and collect and process payment for meals, and answer any guest questions.  

Responsibilities

• Provide over the top Guest Service to all Guests 
• Take Guests’ orders and enter into point-of-sale system 
• Follow up with Guests throughout their meal, answering questions, and providing excellent Guest service
• Share knowledge of menu items, wines, and spirits with Guests, making recommendations for pairings 
• Deliver orders to Guests in a timely manner at counters, tables, booths, and poolside.  
• Resolve any concerns independently and provide service recovery when needed 
• Possess a strong knowledge of food presentation, ensuring each meal meets quality standards  
• Interact with Guests, providing exemplary service, while having a genuine sense of interest

Basic Qualifications

• You must be at least 21 years of age to be considered for this role
• 2+ years serving experience at a high-volume, high-end restaurant 
• Initiative to own and resolve Guest situations 
• Ability to multi-task and work in a very fast paced environment 
• Sense of urgency and desire to work efficiently without sacrificing quality 
• Demonstrated excellent Guest Service and service recovery abilities 
• Knowledge of food presentation and quality standards 
• Willing to take initiative to actively greet and welcome Guests 
• Extensive knowledge of wine and spirits 

Preferred Qualifications

• 4+ years serving experience in a high-end restaurant environment 
• 1+ years in a 4/5 Star Hotel or Resort 
• Knowledge of Forbes standards 
• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent) 

Compensation Details

The pay rate for this role in California is $21.13 per hour, plus tips.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits

Additional Information

SCHEDULE AVAILABILITY
Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

SUBMITTING YOUR APPLICATION
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