Job Description

Job Description

At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working in Food and Beverage at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!  

Hotel Food and Beverage Cast Members bring the Magic of Disney Dining to our Resort Hotels. Cast Members are responsible for greeting Guests with a smile, escorting them to their seats while sharing dining information, collecting payment for purchases, and assisting Guests with questions. 

Responsibilities

• Provide over the top Guest Service to all Guests 
• Check in Guests into the restaurant and gather information on special events, celebrations, and food allergies 
• Escort Guests to their tables, sharing restaurant and dining information along the way 
• Bus tables, sweep and mop floor, collect and transport dirty trays/dishes, and perform general cleaning of restaurant areas 
• Monitor restaurant lobby and coordinate with serving and leadership to maximize efficiency and minimize wait times for Guests 
• Retrieve high-chairs, slings and booster seats as needed.  
• Take orders for Guests in quick service locations, including accepting payment and cash handling. Be responsible for a cashier’s fund 
• Deliver food orders to guests in dining areas 
• Utilize iPads, tablets, computers and other technology to monitor Guest flow and make seating assignments 

Basic Qualifications

• You must be at least 18 years of age to be considered for this role
• 1+ years of high-end table service restaurant experience as a host, server, busser, etc.  
• 1+ years of high-volume restaurant experience 
• 1+ years of cash handling experience 
• 1+ years of bussing or cleaning 
• Willing to take initiative to actively greet and welcome Guests 
• Knowledge of food presentation and quality standards 
• Demonstrated excellent Guest Service and service recovery abilities 
• Strong interpersonal skills 
• Sense of urgency and desire to work efficiently without sacrificing quality 
• Ability to multi-task and work in a very fast paced environment 
• Initiative to own and resolve Guest situations

Preferred Qualifications

• 2+ years high end restaurant work experience 
• Alcohol Awareness Training (i.e. RVP, TIPS or equivalent) 
• 1+ years in a 4/5 Star Hotel or Resort 

Compensation Details

The pay rate for this role in California is $21.13 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits

Additional Information

SCHEDULE AVAILABILITY
Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

SUBMITTING YOUR APPLICATION
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