Job Description

Job Description

At the Disneyland® Resort, we are makers and doers. Experience the Disney Difference through outstanding and unique perks and benefits like cast-exclusive discounts, and access to tuition assistance through Disney Aspire! Working at our Disneyland Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!

Working in the Bell Services department, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment. You will interact constantly with Guests and Cast Members answering questions, providing directions, event information, and other services to help create a magical experience for our Guests and Cast Members. You also assist arriving and departing Guests with their vehicles, luggage, and more.

Responsibilities

• Greet Guests in a friendly and welcoming manner, providing exceptional guest service during every interaction 
• Dispatch bellhelp Cast Members to retrieve and store luggage for Guests 
• Answer a high volume of phone calls from Guests and Cast Members  
• Utilize computer programs (Opera, HotSOS etc.) to track and monitor open requests 
• Handle and retrieve luggage for Guests 
• Collect payment for parking and/or valet tickets  
• Work closely with Guest Services and other Hotel staff to ensure efficient service 
• Answer questions and provide directions for arriving and departing Guests 
• Work outdoors for 8+ hours in all-weather environments 
• Ensure Guests’ arrival experience is magical through immersive interactions, including those arriving on public transportation and buses 
• Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas 

Basic Qualifications

• You must be at least 18 years of age to be considered for this role
• 1+ year in bell services, guest services, or similar role at a large, luxury resort or hotel
• Excellent Guest Service and service recovery abilities
• Willing to take initiative to actively greet and welcome Guests
• Strong communication skills
• Adept at troubleshooting and can calmly handle difficult situations
• Able to work independently with limited supervision and direction
• Comfortable working a physically demanding role for 8+ hours a day
• Ability to multi-task and work in a very fast paced environment 1+ year of customer or guest service experience
• Flexibility and willingness to jump in when necessary

Preferred Qualifications

• 1+ year of experience within a luxury hotel environment 
• Bilingual

Compensation Details

The pay rate for this role in California is $21.13 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Additional Information

SCHEDULE AVAILABILITY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

SUBMITTING YOUR APPLICATION
After clicking “Apply Now” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.

KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRResortRoles, DLR Resort Role