Job Description

Summary:

If you're a people-focused leader who thrives on developing teams, solving customer challenges, and delivering exceptional service, Airtron wants to hear from you. Join us as a Service Supervisor and help create outstanding experiences for our customers while leading a team committed to safety, quality, and excellence.

What You'll Do

• Lead, coach, and develop a high-performing team of service technicians.

• Foster a customer-first culture focused on professionalism, responsiveness, and quality.

• Ensure safe, efficient, and productive day-to-day service operations.

• Support technicians in resolving customer concerns and delivering exceptional service.

• Monitor service quality, customer feedback, and operational performance.

• Coordinate staffing, scheduling, materials, and resources to meet customer needs.

• Ensure compliance with safety standards, company policies, and operational procedures.

• Recruit, train, and retain top talent.

• Identify opportunities to improve processes, efficiency, and the customer experience.

• Protect company assets, including vehicles, tools, equipment, and inventory.

Minimum Qualifications

• 5+ years of HVAC, field service, or related industry experience.

• 3+ years of leadership experience managing field teams.

• Strong customer service and team development skills.

• Excellent communication, organization, and problem-solving abilities.

• Proficiency with Microsoft Office applications.

Preferred Qualifications:

• Prior experience as a HVAC Sales and Service Supervisor

Working Conditions:

• Open office environment

• Fast-paced environment

• Travel by vehicle to and from work locations

• Occasional exposure to customer homes as needed

• Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE

Physical Requirements:

• Must be able to lift/move up to 20 pounds frequently

• Must be able to drive and operate a motorized passenger vehicle

• Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots

• Must be able to adhere to long periods of standing, walking or sitting

• Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely

• With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception

• Ability to express or exchange ideas by means of the spoken word to impart oral information to others

• Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad

• Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools