Job Description

The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, and manufacturers employees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

• Essential Duties and Responsibilities- Ability to perform maintenance-related repairs.
  • Assist in resolving customer-related issues in a timely matter.
  • Work with Sales & Operation Manager to ensure the facility is clean and organized and presents a positive image of DEUTZ.
  • Plan methods and sequence of performing repairs assigned.
  • Pre-Order all parts and materials required to perform assigned repairs.
  • Effect the repairs required safely and effectively.
  • Ensure all repairs are completed as assigned.
  • Ensure the cosmetic appearance upon completion of repairs.
  • Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines.
  • Maintain the work area in a clean and safe condition.
  • All communications with customers are conducted reflecting respect and honesty.
  • All failures identified are matched to solutions necessary to affect a repair.
  • Complete all work orders and time sheets in a timely manner.
  • Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs.
  • Perform all work in accordance with all established policies and procedures.
  • Assist in properly filing warranty claims and customer invoices.
  • Perform other duties as assigned.

Other Qualifications

• - Self-Starter with the ability to work with minimal supervision.
  • Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone.
  • Strong problem-solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions.
  • Strong Attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
  • Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.

Supervisory Responsibility

• Individual Contributor

Travel Requirements

• Anticipated domestic and international travel is approximately 0-10% depending on business needs.

Minimum Requirements

• - High school graduate or GED
  • 0-2 years of diesel engine experience
  • Proficient in the use of basic computer functions and portable diagnostic tools

Preferred Requirements

• - Strong working knowledge of DEUTZ diesel engines
  • Experience in diagnosing and repair of NG/CNG, tier 3-4 emissions level preferred
  • Certification/training in heavy equipment and diesel engine repairs

Physical Requirements

• - While performing the duties of this job, the employee is in a shop environment where the employee will spend most of their time standing and walking.
  • Employees could be subject to weather conditions and loud noises.

You should be proficient in:

• Diesel Engine Systems
• Brake & Suspension Systems
• Automotive Repair
• Equipment/Parts Counter Sales
• Engine Repair
• Brakes
• Fuel Systems
• Lift Truck Repair & Maintenance
• Field Service Readiness
• Diesel & Heavy Equipment Systems
• Equipment Diagnostics & Troubleshooting
• Automotive Repair & Service Systems