Job Description

Position Summary

We are seeking an experienced Health Informatics Specialist III to support clinical and operational workflow optimization, Epic-related initiatives, and enterprise technology projects.

The ideal candidate will have a strong background in healthcare informatics, clinical workflow analysis, process improvement, and stakeholder collaboration. Nursing experience is preferred, but candidates with a strong clinical informatics background who are not nurses will also be considered.

Epic ASAP and Inpatient experience are required. Experience with Perioperative (Periop) and Ambulatory workflows is a plus.

The specialist will partner with clinical, operational, business, and Digital & Technology Services (DTS) teams to assess current workflows, define future-state processes, support system implementation and optimization, and improve the adoption and effectiveness of healthcare technologies.

A key expectation is capability transfer: the consultant must develop internal team expertise through documentation, reusable templates, workflow standards, mentoring, and knowledge-sharing rather than becoming the sole resource for the assigned area.

Key Responsibilities

1. Clinical Informatics and Stakeholder Collaboration

• Serve as a liaison between Digital & Technology Services and clinical, nursing, provider, allied health, and non-clinical teams.
• Build effective partnerships with clinical and operational leaders to understand business needs and clinical workflow challenges.
• Facilitate stakeholder interviews, requirements-gathering sessions, and workflow design discussions.
• Analyze clinical and operational processes to identify opportunities for technology adoption, workflow optimization, and improved care delivery.
• Communicate project updates, recommendations, risks, and outcomes to stakeholders and leadership.
• Collaborate with cross-functional teams to ensure clinical, operational, and technical requirements are aligned.

2. Epic and Clinical Workflow Optimization

• Apply Epic ASAP and Inpatient workflow knowledge to support clinical system design, implementation, and optimization.
• Assess and document current-state workflows and develop future-state workflow recommendations.
• Gather and document business and clinical requirements, conduct gap analyses, and identify opportunities to improve processes.
• Support Epic build and design decisions in collaboration with application teams and system analysts.
• Identify integration points and dependencies across Epic modules and other clinical and operational systems.
• Participate in system testing, workflow validation, implementation planning, and post-implementation optimization.
• Evaluate workflow effectiveness and recommend improvements to enhance safety, efficiency, and the overall user experience.

3. Project Management and Change Management

• Support enterprise, capital, and operational technology initiatives from assessment and design through implementation and optimization.
• Facilitate design sessions and business process analysis activities.
• Identify risks, evaluate alternative solutions, and recommend approaches to address workflow and implementation gaps.
• Support operational readiness, change management, stakeholder communication, and user adoption.
• Collaborate with education and communications teams to facilitate successful implementation.
• Help establish performance indicators, outcome measures, and auditing processes to evaluate project success.
• Ensure proposed solutions align with organizational standards, regulatory requirements, and applicable quality initiatives.

4. Process Improvement and Quality Management

• Lead or support complex clinical and operational process improvement initiatives.
• Identify opportunities to standardize workflows, reduce operational risks, and improve clinical efficiency.
• Develop workflow recommendations based on stakeholder needs, system capabilities, and process analysis.
• Assess the impact of proposed changes on clinical practice, business processes, education, and research.
• Support downtime planning, clinical communication, and electronic health record reconciliation processes as needed.
• Promote data quality, appropriate documentation, and effective use of healthcare information systems.

5. Knowledge Transfer and Team Development

• Mentor internal Enterprise Health Informatics (EHI) team members and support the development of internal capabilities.
• Create reusable templates, workflow documentation, and standardized process guidelines.
• Document project decisions, lessons learned, implementation approaches, and workflow recommendations.
• Develop knowledge-sharing materials and support the training of internal resources.
• Ensure that knowledge and expertise are transferred to internal teams before the end of the assignment.

Required Qualifications

• Bachelor's degree in a relevant field.
• Strong healthcare informatics experience or relevant clinical informatics expertise.
• Required experience with Epic ASAP and Inpatient workflows.
• Demonstrated experience in clinical workflow analysis and redesign.
• Experience gathering and documenting clinical or operational requirements.
• Strong understanding of healthcare operations and clinical technology environments.
• Experience facilitating stakeholder discussions and collaborating with cross-functional teams.
• Strong analytical, critical-thinking, problem-solving, and communication skills.
• Ability to document workflows, identify process gaps, and recommend practical solutions.
• Ability to work in a hybrid environment and attend on-site meetings as required.