Job Description

Group Program Manager, Vehicle Diagnostics & Service Quality

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Global Technical Center in Warren, MI three times per week, at minimum.

The Role

As the Group Program Manager for Vehicle Diagnostics & Service Quality, you will lead a high-impact technical team at General Motors focused on enhancing vehicle systems diagnostics, programming, and software integration. This role is central to GM’s commitment to delivering reliable, cutting-edge vehicles and ensuring exceptional service experiences for our customers.

You’ll oversee a portfolio of strategic programs that improve diagnostic tools, streamline repair workflows, and elevate software quality across GM’s global service ecosystem — including dealership and independent repair networks.

What You’ll Do

Program Leadership: Define and execute the vision, strategy, and roadmap for service diagnostics and programming initiatives.
Team Development and Leadership: Build and mentor a high-performing team of program managers and technical leaders; set goals, define KPIs, and support career growth.
Portfolio Management: Oversee planning and delivery of key programs within the Service Diagnostics & Programming PMO, ensuring alignment with business goals and cross-functional accountability.
Quality Improvement: Drive enhancements that improve service metrics such as First Time Quality, Repair Time Reduction, and Warranty Spend.
Cross-Functional Collaboration: Partner with engineering, manufacturing, supplier quality, and product development teams to resolve defects and improve software integration.
Process Development: Establish scalable processes for software quality across vehicle launches and steady-state programs.
Risk & Milestone Management: Track progress, manage risks, and communicate updates to senior leadership and stakeholders.
Innovation Culture: Foster a mindset of agility, innovation, and continuous improvement within the Service & Diagnostics organization.

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
8+ years of experience in program management, systems engineering, validation, or quality engineering
Proven success leading complex, cross-functional programs from concept to delivery
Strong understanding of vehicle electronics, diagnostics, and embedded software update mechanisms
Experience mentoring and leading technical teams
Proficiency in Agile, hybrid, or scaled program management methodologies and tools (e.g., Jira, Confluence)

What will give you a competitive advantage (Preferred Qualifications)

Advanced degree in Computer Science, Engineering, Data Science, or MBA with technical focus
Advanced degree (MS, MBA, or PhD) in a technical discipline or business with a technical focus
3+ years of direct people leadership experience
Experience deploying vendor solutions and managing enterprise-scale rollouts
Familiarity with GM’s service diagnostics and programming tools (e.g., Techline Connect, Global Diagnostic System, Service Programming System)
Knowledge of service authoring workflows, vehicle electrical architecture, and diagnostic data formats (e.g., ODX)

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.).

Company Vehicle: Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate. Note: program participants are required to purchase/lease a qualifying GM vehicle every four years unless one of a limited number of exceptions applies.

This job may be eligible for relocation benefits.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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