Job Description
Job Overview:
Job Identification
Job Title: Industrial Floorcare TST – Product Lifecycle & Technical Support Manager
Department: Parts Management & Technical Support
Reporting to: John Milland Klein
Direct report range: 0
Job Purpose
The Industrial Floorcare TST is a key global role responsible for ensuring product serviceability, technical support excellence, and training readiness across the full product lifecycle.
Acting as the “voice of service”, the TST bridges R&D, Product Management, Quality, and Service Operations - ensuring that industrial floorcare products are designed, launched, and supported with strong aftermarket performance and high field reliability.
The role combines deep technical expertise, global training capability building, and operational problem solving, supporting both internal teams and service partners worldwide.
Key Accountabilities / Responsibilities
Product Lifecycle Support
Act as global Subject Matter Expert (SME) for industrial floorcare platforms
Represent service in New Solution Develupment projects and ensure service readiness at product launch
Drive serviceability improvements in collaboration with R&D and Product Management
Support lifecycle performance through analysis of field issues and feedback loops
Technical Support & Issue Resolution
Provide advanced technical support to regions and local service teams
Lead troubleshooting of complex electro-mechanical and software-related issues
Support root cause analysis and technical failure investigations (TFRs)
Collaborate with suppliers and engineering teams to resolve quality issues
Quality & Continuous Improvement
Act as interface between R&D, Quality, and Service
Identify and analyze recurring field issues and drive corrective actions
Create and maintain:
Technical Failure Reports (TFRs)
Technical Service Bulletins (TSBs)
Contribute to improving serviceability, reliability, and product performance
Training & Capability Building
Deliver content for technical training programs for:
Internal service teams
Service partners and dealers
Support and enable Train-the-Trainer concept globally
Certify and develop regional Subject Matter Experts
Documentation & Digital Enablement
Develop and deliver technical training programs for:
Internal service teams
Service partners and dealers
Create scalable training content (e-learning, video, instructor-led material)
Support and enable Train-the-Trainer concept globally
Certify and develop regional Subject Matter Experts
Key Success Factors
Reduced technical escalations from regions
Improved first-time-fix rate (through training & documentation)
Faster time-to-service readiness for new product launches
Positive feedback from service organizations and partners
Increased technical capability in regions (certification/training KPIs)
Required Minimum Qualifications
Bachelor’s degree in engineering (Electrical, Mechanical or similar) or equivalent experience
+5 years’ experience in technical support, service, or product support
Experience with industrial equipment (floorcare, automotive, forklift, or similar)
Competencies
Strong problem-solving and analytical mindset
Ability to translate complex technical topics into practical guidance
High level of ownership and ability to drive topics to resolution
Strong stakeholder management across functions and regions
Comfortable working in a global, cross-cultural environment
Let’s create a cleaner future together
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.
Are you ready to make a change for a cleaner future?
About Nilfisk
Nilfisk is a world-leading provider of professional cleaning equipment and services, founded in Denmark in 1906. With approximately 4,500 employees across 45 countries and products sold in over 100 markets, we are committed to developing sustainable cleaning solutions that improve quality of life. We are a proud member of the United Nations Global Compact.
Benefits
Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.
$88,800.00-$111,000.00
The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus’ as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.
Job applicant FAQ
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Talent Acquisition Process
Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.
Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
