JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Global Technical Services Operations Lead (M3)

Location: Flexible, Nashville client HQ ideally

Work Schedule: Remote (Hybrid preferred in Nashville), M-F 8:00 AM-5:00 PM CT

Travel Requirements: 25%+ domestic & international

Reports to: Global Technical Services Director

Estimated base salary range: $133,100 - $199,300

What this job involves:

The Global Technical Services Operations Lead will oversee regional engineering teams worldwide, ensuring operational excellence and alignment with Oracle contract requirements. This role requires deep technical expertise combined with strategic operational management to drive performance against established KPIs and service delivery standards.

What your day-to-day will look like:

Engineering & Operations Management

Lead global engineering operations across Americas, EMEA, LAD, and JAPAC regions, managing technical service delivery for Oracle's portfolio
Oversee Building and Technical Services teams responsible for mechanical, electrical, plumbing (MEP), and critical infrastructure systems
Ensure compliance with all statutory, building code, fire, and safety requirements while maintaining comprehensive safety and technical training programs
Support the management of 24/7 on-site coverage requirements and emergency response procedures across all regions

KPI Performance & Service Quality

Drive achievement of Core KPI targets
Monitor and report monthly and quarterly performance metrics through Oracle's governance framework
Implement root cause analysis and remedial action plans when KPIs are not met

Technical Excellence & Innovation

Maintain expertise in building infrastructure systems including chillers, boilers, HVAC, electrical distribution, UPS systems, generators, and critical process equipment
Ensure proper commissioning, testing, and documentation of all MEP systems
Propose technology upgrades and modernization projects with ROI analysis and business case justification
Implement Water Safety Management Plans and environmental compliance programs

Team Development & Training

Develop, implement, and maintain employee training programs to improve skill levels and accommodate new technical requirements
Ensure staff stays current with Oracle systems, policies, and all governing laws and regulations
Collaborate with Oracle's Global Process Owners on training initiatives
Maintain documented training completion records and certifications

Governance & Reporting

Provide meaningful monthly, quarterly, and year-to-date operational reports highlighting performance against KPIs
Deliver self-performance assessments and summaries of value-add contributions
Participate in monthly and quarterly business review meetings presenting performance metrics across all facilities
Maintain all records and reports in Oracle's CMMS (Computerized Maintenance Management System)

Required Qualifications:

Bachelor's degree in Engineering (Mechanical, Electrical, or related discipline)
Minimum 10+ years senior-level IFM hard service delivery management
Proven track record managing large-scale, multi-site regional technical operations
Experience with preventive maintenance programs, asset management, and life cycle planning
Experience managing vendor relationships and third-party service providers
Track record of achieving and exceeding service level agreements and KPI targets
Deep knowledge of MEP systems, building automation, critical infrastructure, and life safety systems
Strong understanding of CMMS platforms and facilities management technology systems
Knowledge of OSHA, environmental regulations, and building codes across multiple jurisdictions
Demonstrated ability to lead and develop high-performing technical teams across diverse geographies
Strong project management skills with ability to oversee multiple concurrent initiatives
Excellent communication skills with ability to present technical information to executive stakeholders
Ability to analyze performance data, identify trends, and implement corrective actions
Strong financial acumen with experience managing operational budgets and capital programs

Preferred Qualifications:

Advanced degree (Master's or higher in Engineering or related field)
Global experience (working across multiple international regions)
Professional engineering license (PE)
Experience implementing continuous improvement methodologies (Lean, Six Sigma, etc.)

Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

133,100.00 – 199,300.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Albany, NY, Austin, TX, Denver, CO, Nashville, TN, New York, NY, Richmond, VA, San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Accepting applications on an ongoing basis until candidate identified.