Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Design & Tools Organization (D&T) of the Centralized Managed and Support Operations Team (CMSO) is responsible for the design, implementation and deployment of service delivery models, processes, technologies, reports & analytics used by Motorola Solutions Global Services Organization.

Job Description

This role bridges the gap between the CMSO strategic vision and technical execution, directing the roadmap, development, and adoption of global field tools to drive operational excellence.

Aligns product strategy and roadmaps with the CMSO organizational vision, ensuring all digital tools support long-term global service goals.
Directs the full development lifecycle, managing the design, coding, and maintenance of applications while prioritizing the product backlog and release schedules.
Evaluates organizational needs by collaborating with internal operations and conducting market research to identify high-impact automation and efficiency opportunities.
Defines product requirements and business cases, translating the "what" for architecture teams while performing ROI analyses to justify new features or tools.
Assesses emerging technologies and specifications to appraise new product ideas, ensuring field tools remain modern and technically robust.
Partners across IT and business units to coordinate integrated solutions, managing user adoption and providing long-term strategic analysis for leadership.
Diagnoses operational challenges and evaluates system requirements to ensure tools are scalable, stable, and aligned with the ITIL framework.
Maintains deep industry expertise through professional networks and continuous learning to influence the direction of service delivery and technical innovation.

Core Competencies

To succeed in this role, the candidate should possess exceptional strategic thinking, financial acumen for ROI modeling, and a strong command of the ITIL framework. They must balance high-level leadership with the technical ability to oversee complex system debugging and documentation.

Target Base Salary Range: $140,000 - $150,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Bachelors degree in Business, Computer Science or Technology related area of study
8+ years of related experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.