Job Description

As a Global Process Owner (Front Office Data and Reporting), you will lead design, measurement, management, and ongoing continuous improvement of a process area. For this role, you will need strong leadership, diplomacy and negotiation skills with mature facilitation and communications to drive alignment of processes across the entire organization. You will need to command attention for challenges and opportunities, work well through ambiguity and make high-impact decisions and understand needs, concerns, and conflicting perspectives and bring clarity through constructive analysis. You will need to understand the human element of change aligning pace and extent of change with organization capacity and willingness to do so. Your mindset will need to be oriented towards excellence processes, i.e. reducing variability and redundancy through standardization and optimization.

The Global Process Owner will be accountable for two related workstreams – the front-office data models in Wesco’s Data Lake and enterprise-scale reporting tools deployed to front-office teams for use in day-to-day business processes. The GPO will oversee a small team of Subject Matter Experts and will partner with the Data Office (Data Insights, Data Engineering, Data Architecture and Data Science) to ensure efficient and effective delivery at high quality; and with front office teams (sales, marketing, pricing, etc.) to provide roadmap visibility and clear expectations of the end state vision and timelines.

Responsibilities:

• Establish and Maintain Process Vision & Strategy
  Define and maintain a clear, strategic vision for End-to-End (E2E) business processes aligned with corporate goals and evolving industry trends. Develop and execute an annual process strategy and maturity roadmap.
• Lead Process Design & Improvement
  Design and optimize standardized, cross-functional processes that drive business value. Collect voice-of-the-customer input and stakeholder feedback to identify and implement improvement opportunities.
• Foster Cross-Functional Collaboration
  Build and lead teams of Subject Matter Experts (SMEs) and serve as a cross-functional “quarterback” to align business goals, process strategy, and solution architecture. Resolve cross-process integration issues.
• Drive Performance & Value Realization
  Facilitate definition of process-based KPIs and performance measures. Partner with Product Owners and IT to prioritize backlog items aligned with process goals and performance targets.
• Champion Change & Continuous Improvement
  Lead efforts to standardize processes across the organization and champion continuous improvement. Evaluate organizational readiness to adopt changes, balancing disruption with sustainable progress.
• Ensure Governance & Design Integrity
  Act as gatekeeper for process changes, ensuring impacts to people, processes, technology, and metrics are understood and addressed while maintaining design integrity and alignment with solution architecture.

Qualifications:

• Bachelor’s Degree – Business or related degree required.
•   Masters Degree – Business or an area related to their area of expertise preferred.
• 10 to 12 years progressively responsible experience in the field related to the process area being managed. 
• 5 years experience in a change management role.
• Experience leading change in an organization.
• Experience with Lean technics, project management and process improvement.
• Ability to travel 0-25%.

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