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General Manager, Service Operations

Cashman Equipment Co.

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Henderson, NV
LOCATION
Third Shift
SHIFT

Job Description

As posted by the hiring company

Job Overview:

This opening is intended to be a Full time position.
 
ESSENTIAL FUNCTIONS
  • Builds and maintains pipeline of leadership talent, including succession plans for direct reports and other key roles.
  • Develop, organize, and implement a Best CX-oriented, values driven, high performance, cohesive Service Operations department.
  • Develop a revolving three-year plan which estimates market demand and provides the requirements and plans to increase the company’s share of that market demand.
  • Build the Service department’s customer base by personally forging strong relationships with market area’s principal customers.
  • Develop departmental budgets and meet financial targets for the Service department.
  • Strategic in approach to successfully apply the division resources that accomplish division strategies and tactics.
  • Monitor, analyze, and adjust the division focus for continuous improvement of operations, functions, systems, resources, and internal and external customer service.
  • Participate with and actively support the division team.
  • Plan, organize, and communicate responsibilities and priorities to ensure the successful operation of the division.
  • Communicate effectively and actively seek and provide feedback.
  • Provide the building blocks through leadership for a clear vision of quality service by exceeding customer’s expectations.
ADDITIONAL RESPONSIBILITIES: 
  • Develop annual employee training programs with assistance of Service department management and appropriate corporate departments.
  • Develop and maintain strong inter-company working relationships to ensure optimum cooperation and support.
  • Develop and maintain mutually beneficial working relationships with the department’s manufacturers and suppliers.
  • Meet department’s reporting and administrative requirements in a timely and professional manner.
  • Provide a challenging environment that encourages self-development.
  • Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day.™ by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Ability to recognize and manage confidential and sensitive materials in a secure manner.
  • Ability to develop and maintain good working relationships with all co-workers, customers and the general public.
  • Ability to manage multi-site locations effectively.
  • Strong analytical, reasoning, and decision making activities including financial analysis.
  • Proficient computer technology skills, including ability to utilize company authorized software.
  • Adds value to the Service department through recruiting, developing and motivating a strong operations workforce.
  • Achieves high quality service standards as defined in annual and three-year business plans which include marketing, profit/loss, coverage, and quality.
  • Actively participates with and supports the division team.
  • Achieves quarterly and annual stated division goals of customer satisfaction, market dominance and profitability by providing leadership, direction, and fostering teamwork.
  • Achieves a division customer focus by providing high quality service standards and building and maintaining lasting customer relationships.
  • Provides division staff continuous and timely support through feedback, problem solving, and development opportunities.
  • Achieves short-term and long-term division/department budget goals.
  • Ensures adherence to company policies, procedures, and practices.
EDUCATION AND EXPERIENCE:
  • Bachelor’s degree in Business or a minimum of ten (10) years’ experience in a dealer service environment including six (6) years at a senior management level position. Prefer experience in direct customer contact positions.
  • Excellent verbal and written communication skills.
  • Excellent presentation and facilitation skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Professional appearance and demeanor consistent with position and responsibilities.
  • Self-motivated and detail oriented; able to work with minimum supervision.
  • Stand/walk 1-4 hours in a day. Sit 5-6 hours in a day.
  • Occasionally/frequently lift 50 lbs.
  • Must be able to occasionally bend, squat, and climb; including ability to ascend and descend ladders.
  • Must use hands for repetitive and simple grasping, pushing, pulling, and fine manipulation.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Office/inside environment.
  • Frequent exposure to shop/warehouse/outside environment.
  • Field environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, and dirt.
  • Frequent travel and overnight stays.
  • Valid Nevada Driver’s License with an acceptable driving record.