Job Description

Lead an Established HVAC Business Into Its Next Phase of Growth

We are a well-established residential and commercial HVAC contractor serving the Lehigh Valley and surrounding areas. With a strong reputation, loyal customer base, and experienced team in place, we're seeking a General Manager to take ownership of daily operations and drive the business forward.

This is a true leadership role for someone who wants authority, accountability, and direct partnership with ownership. You'll oversee the entire operation, improve processes, develop people, and help shape the company's future.

What We Offer

• $110,000-$130,000 base salary, depending on experience
• Health, dental, and vision insurance
• Direct access to ownership and involvement in key business decisions
• Opportunity to lead a major ServiceTitan implementation
• Established company with strong growth potential and long-term stability

What You'll Be Responsible For

Operations Leadership

• Oversee Service, Installation, Sales, Dispatch, Warehouse, and Administration
• Manage staffing, scheduling, purchasing, inventory, fleet, vendors, and facilities
• Improve communication and coordination between office and field teams

Financial Management

• Monitor revenue, expenses, budgets, and profitability
• Review P&Ls, job costing, cash flow, and key financial metrics
• Establish and track departmental KPIs
• Provide regular performance updates to ownership

Team Leadership

• Lead department managers and supervisors
• Oversee hiring, performance management, training, and employee development
• Build a culture of accountability, consistency, and continuous improvement

Service & Installation Performance

• Drive technician productivity, customer satisfaction, and operational efficiency
• Improve maintenance agreement growth, estimating accuracy, and job profitability
• Ensure projects are completed safely, on schedule, and within budget

Systems & Process Improvement

• Lead ServiceTitan implementation and adoption
• Strengthen reporting, dispatching, invoicing, inventory tracking, and operational workflows
• Improve visibility into business performance through accurate reporting

Business Growth

• Partner with ownership on strategic planning and growth initiatives
• Identify opportunities to expand service, replacement, maintenance, and commercial business lines
• Support marketing and business development efforts

What We're Looking For

Required Qualifications

• Experience managing operations in HVAC, mechanical contracting, construction, or another service-based business
• Proven leadership of multiple departments and management teams
• Strong understanding of P&L management, budgeting, job costing, and profitability
• Experience developing operating procedures and performance standards
• Ability to make decisions, set priorities, and hold teams accountable
• Comfortable working closely with ownership
• Proficiency with business management and financial reporting systems

Preferred Qualifications

• 10+ years of HVAC industry experience
• Previous experience as a General Manager, Operations Manager, Director of Operations, or similar leadership role
• Residential and commercial HVAC experience
• Experience with ServiceTitan, QuickBooks, or similar platforms
• Knowledge of service agreements, technician performance metrics, and installation profitability
• Proven success implementing new systems or improving business operations

Location

This is an on-site position based in the Lehigh Valley area. Candidates should be local or willing to relocate at their own expense.

Ready to Lead?

If you're an experienced operational leader who can drive performance, develop people, and improve business results, we'd love to hear from you.