Job Description

**Lead an Established HVAC Business Into Its Next Phase of Growth

**

We are a well-established residential and commercial HVAC contractor serving the Lehigh Valley and surrounding areas. With a strong reputation, loyal customer base, and experienced team in place, we're seeking a General Manager to take ownership of daily operations and drive the business forward.

This is a true leadership role for someone who wants authority, accountability, and direct partnership with ownership. You'll oversee the entire operation, improve processes, develop people, and help shape the company's future.

**What We Offer

**

• $110,000-$130,000 base salary, depending on experience
• Health, dental, and vision insurance
• Direct access to ownership and involvement in key business decisions
• Opportunity to lead a major ServiceTitan implementation
• Established company with strong growth potential and long-term stability

**What You'll Be Responsible For

**

**Operations Leadership

**

• Oversee Service, Installation, Sales, Dispatch, Warehouse, and Administration
• Manage staffing, scheduling, purchasing, inventory, fleet, vendors, and facilities
• Improve communication and coordination between office and field teams

**Financial Management

**

• Monitor revenue, expenses, budgets, and profitability
• Review P&Ls, job costing, cash flow, and key financial metrics
• Establish and track departmental KPIs
• Provide regular performance updates to ownership

**Team Leadership

**

• Lead department managers and supervisors
• Oversee hiring, performance management, training, and employee development
• Build a culture of accountability, consistency, and continuous improvement

**Service & Installation Performance

**

• Drive technician productivity, customer satisfaction, and operational efficiency
• Improve maintenance agreement growth, estimating accuracy, and job profitability
• Ensure projects are completed safely, on schedule, and within budget

**Systems & Process Improvement

**

• Lead ServiceTitan implementation and adoption
• Strengthen reporting, dispatching, invoicing, inventory tracking, and operational workflows
• Improve visibility into business performance through accurate reporting

**Business Growth

**

• Partner with ownership on strategic planning and growth initiatives
• Identify opportunities to expand service, replacement, maintenance, and commercial business lines
• Support marketing and business development efforts

**What We're Looking For

**

**Required Qualifications

**

• Experience managing operations in HVAC, mechanical contracting, construction, or another service-based business
• Proven leadership of multiple departments and management teams
• Strong understanding of P&L management, budgeting, job costing, and profitability
• Experience developing operating procedures and performance standards
• Ability to make decisions, set priorities, and hold teams accountable
• Comfortable working closely with ownership
• Proficiency with business management and financial reporting systems

**Preferred Qualifications

**

• 10+ years of HVAC industry experience
• Previous experience as a General Manager, Operations Manager, Director of Operations, or similar leadership role
• Residential and commercial HVAC experience
• Experience with ServiceTitan, QuickBooks, or similar platforms
• Knowledge of service agreements, technician performance metrics, and installation profitability
• Proven success implementing new systems or improving business operations

**Location

**

This is an on-site position based in the Lehigh Valley area. Candidates should be local or willing to relocate at their own expense.

**Ready to Lead?

**

If you're an experienced operational leader who can drive performance, develop people, and improve business results, we'd love to hear from you.