Lead an Established HVAC Business Into Its Next Phase of Growth

We are a well-established residential and commercial HVAC contractor serving the Lehigh Valley and surrounding areas. With a strong reputation, loyal customer base, and experienced team in place, we're seeking a General Manager to take ownership of daily operations and drive the business forward.

This is a true leadership role for someone who wants authority, accountability, and direct partnership with ownership. You'll oversee the entire operation, improve processes, develop people, and help shape the company's future.

What We Offer

$110,000-$130,000 base salary, depending on experience
Health, dental, and vision insurance
Direct access to ownership and involvement in key business decisions
Opportunity to lead a major ServiceTitan implementation
Established company with strong growth potential and long-term stability

What You'll Be Responsible For

Operations Leadership

Oversee Service, Installation, Sales, Dispatch, Warehouse, and Administration
Manage staffing, scheduling, purchasing, inventory, fleet, vendors, and facilities
Improve communication and coordination between office and field teams

Financial Management

Monitor revenue, expenses, budgets, and profitability
Review P&Ls, job costing, cash flow, and key financial metrics
Establish and track departmental KPIs
Provide regular performance updates to ownership

Team Leadership

Lead department managers and supervisors
Oversee hiring, performance management, training, and employee development
Build a culture of accountability, consistency, and continuous improvement

Service & Installation Performance

Drive technician productivity, customer satisfaction, and operational efficiency
Improve maintenance agreement growth, estimating accuracy, and job profitability
Ensure projects are completed safely, on schedule, and within budget

Systems & Process Improvement

Lead ServiceTitan implementation and adoption
Strengthen reporting, dispatching, invoicing, inventory tracking, and operational workflows
Improve visibility into business performance through accurate reporting

Business Growth

Partner with ownership on strategic planning and growth initiatives
Identify opportunities to expand service, replacement, maintenance, and commercial business lines
Support marketing and business development efforts

What We're Looking For

Required Qualifications

Experience managing operations in HVAC, mechanical contracting, construction, or another service-based business
Proven leadership of multiple departments and management teams
Strong understanding of P&L management, budgeting, job costing, and profitability
Experience developing operating procedures and performance standards
Ability to make decisions, set priorities, and hold teams accountable
Comfortable working closely with ownership
Proficiency with business management and financial reporting systems

Preferred Qualifications

10+ years of HVAC industry experience
Previous experience as a General Manager, Operations Manager, Director of Operations, or similar leadership role
Residential and commercial HVAC experience
Experience with ServiceTitan, QuickBooks, or similar platforms
Knowledge of service agreements, technician performance metrics, and installation profitability
Proven success implementing new systems or improving business operations

Location

This is an on-site position based in the Lehigh Valley area. Candidates should be local or willing to relocate at their own expense.

Ready to Lead?

If you're an experienced operational leader who can drive performance, develop people, and improve business results, we'd love to hear from you.