Job Description

Lead day-to-day operations and management of the business

Demonstrate excellent customer service to Members and teammates alike

Supervise and train all marina teammates including coordinating training, mentoring and all onboarding activities

Manage maintenance work done throughout the facility to ensure safe and acceptable property and equipment, as well as esthetics appearance

Coordinates with Marketing team to manage slip and service sales in accordance with brand standards

Manage Member and guest relations effectively and handle escalated issues while working to meet goals associated with Net Promoter Score

Oversee the performance of maintenance on buildings, facilities, docks, lifts, equipment, member areas and grounds.

Sustain and optimize profitability, performance and guest satisfaction

Establish and budget, proactively manage variances and work to create new profit centers

Supervise inventory control for parts and ship stores as required

Maintain positive relationships with tenants, contractors, and local authorities

Comply with all safety procedures OSHA, EPA, DEEP and Department of Labor rules and regulations

Support the management and execution of capital expenditure projects as needed

Work with HR team to hire, train and retain teammates according to established policies and procedures

Support corporate team in the onboarding process of new SHM marinas as needed

Other duties as assigned by Manager

Follow SHM Safety and Environmental rules and complete required related training.

Wear proper personal protective equipment as required for the task or work area.

Report all accidents, injuries, spills and near misses immediately.

High school diploma or equivalent required

Associate or Bachelor’s Degree preferred

5 years’ relevant experience preferred including at least 2 years of experience in supervisory role

Proficient in Microsoft Office including Excel, Teams and Outlook

CMM certification preferred

Experience with budgets, salary administration, accounts payable, accounts receivable and slip leasing preferred

Ability to sit or stand for long periods of time

Ability to lift 25 pounds

Any skills considered standard that a General Manager should possess

Eagerness to engage in a growing, fast paced, and industry-leading company

Consistently treats others with dignity and respect

Genuinely serves others with humility and a positive attitude

Frequently demonstrates a bias toward action

Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders

Follows policies and procedures while seeking out new and better ways of accomplishing duties

Shows resolve and overcomes difficulties in a positive and productive manner

Provides responsive service to our teammates and members

Continuously puts forth the extra effort to accomplish duties

Develop sound conclusions and makes decisions based on analysis of data and understanding of the business

Works to build high performing teams while taking an interest in teammates’ professional development

Organize, plan and manage teammates and processes efficiently

Unfailing commitment to continuous learning and growth

Acts with integrity and is open to feedback from all teammates

Willingly coaches teammates through change and leads all situations with positivity