Job Description

Mueller Company – Gas Products Division

Inside Sales Representative

Starting hourly rate: $24.00/hour

Mueller Company (Mueller Co.), the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an immediate opening in our Gas Products Division for an Inside Sales Representative. This position is located at Mueller's office in Decatur, Illinois and will report to the Inside Sales Manager.

This role is considered to be a blend of inside sales, customer service, and technical support. This person will work closely with Gas Sales Management and Regional Sales Managers, as well as Mueller Co. Inside Sales team, to ensure a fantastic experience for Gas customers.

Duties include, but may not be limited to the following:

• Develop and/or maintain solid relationships with end user personnel to enhance the customer service experience.
• Provide technical information in response to field inquiries.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Educate customers regarding features and benefits of our products in order to improve product related sales and customer satisfaction.
• Support outside sales by providing product selection, applications, limitations, and price quotation information to end users and Regional Account Managers.
• Recommend alternate products based on cost, availability or specifications.
• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete.
• Assess and address external customer needs by providing stock checks, expedites, technical support, order history-tracking shipments, and order entry.
• Act as liaison between Regional Account Managers/customers and various plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.
• Carry out additional job responsibilities and duties as required.

Required Qualifications:

• Documented work experience with direct inside sales and/or customer service support in sales, marketing, and/or customer support.
• High degree of technical competency. Must understand the operation of mechanical systems.

• Intermediate computer experience with particular proficiency in Microsoft Word, Excel, Outlook, and PowerPoint programs.
• High level of interpersonal skills and ability to communicate effectively.
• Exceptional verbal and written communication skills.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills
• Technical/Mechanical background

Ideal Qualifications:

• 2+ years of customer service and/or inside sales experience in a manufacturing environment.
• Bachelor’s degree, preferably in business, engineering, communications, technology, or sales-related discipline
• Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE).
• Familiarity with database programs such as Act/Outlook.
• Experience with phone-based customer service support systems

Applicants not meeting the “Required Qualifications” above will not be considered for this position. Mueller encourages only those applicants with a strong match to the items listed above to apply.

Primary work hours will be Monday through Friday. Regular start time will be between 7:00 - 8:00 a.m. with an end time between 4:00 – 5:00 p.m. This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.)

No relocation assistance will be offered for this position.

Individuals interested in this position should apply for this position through the Mueller Water Products’ career portal. (https://muellerwaterproducts.com/careers) All resumes will be held in confidence and collected through the Mueller Water Products’ Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application.

Mueller Company offers an excellent salary and benefits package. Current benefit offerings include: medical and dental insurance, 401K plan with company match, Employee Stock Purchase Plan program, short-term and long-term disability benefits, vacation, tuition reimbursement program, company-provided life insurance, supplemental insurance at group rates, and much more.

Mueller Company is an Equal Opportunity Employer.