Job Description

About Us

We’re a professional services company at the intersection of marketing and technology — partnering with ambitious brands to solve complex challenges, accelerate growth, and drive performance. Our integrated teams combine strategic insight, creative execution, data fluency, and technical expertise.

We believe our biggest asset is our combination of different backgrounds, cultures, and disciplines that come together to form iCrossing community.  What we do starts with our people.

We are part of the Hearst Corporation, the world’s leading media, entertainment, and content company, which gives us access to the most valuable data and insights, talent and audiences.  

About this job

As a Client Solutions Director at iCrossing, you will be responsible for a portfolio of clients and its’ strategy, client satisfaction, revenue growth and profitability. You will identify clients’ goals and pain points and present complex solutions that align with iCrossing’s offerings.

What you’ll do

• Sole accountability for a POD of clients or large integrated client including the client strategy, tactics, forecasts, budget, projections, and performance metrics.
• Initiate and develop senior level contacts. Able to build relationships at all levels within target client organizations, including lower and middle managers, and business and technical staff. Build on existing contacts and relationships with current and targeted clients.
• Understand our clients’ implicit and explicit needs and match iX capabilities against our clients’ needs.
• Identify client business problems, articulate and coordinate complex business solutions to them and create compelling storytelling presentations and communications that win business.
• Articulate business problems, develop and present complex solutions to all audiences in order to draw out the key insights in a compelling way.
• Engage in white board sessions and innovation briefings.
• Proactively create pursuits, convert them into opportunities or outbound RFP's and close them as revenue streams.
• Assigned individual annual revenue growth target.
• Develop synthesize data-led strategic account intelligence by expanding and deepening client relationships with current and potential stakeholders around innovative/novel solutions to address their most challenging business opportunities
• Navigate a complex stakeholder matrix and manage priorities accordingly.
• Present complex solutions to all audiences and draw out the key insights in a compelling way to bring out the “so what”.
• Work closely with practices and delivery managers providing clear and precise briefing, interpreting the input and crafting a compelling story from the output.
• Set a forward-looking vision for clients.
• Proactively work to assure a highly engaged team staffed with top talent. Help to hire, retain, develop and engage top level talent that inspires the trust and confidence of our clients.
• Client types: multiple BUs or multiple clients

Who you are

• Education: Bachelor's degree, MBA is a plus
• 6+ years of experience in client services/account management in digital marketing, consultancy, strategy field  or client side marketing department
• Proven track record for directly driving revenue
• Excellent client management, expectation management, negotiation and conflict resolution skills
• Excellent organization, communication and follow-up skills
• Experience in digital marketing or solution consultancy
• Excellent interpersonal communication skills
• Strong writing, grammatical and proofing skills
• Excellent presentation skills
• Strong analytical skills
• Able to handle multiple projects, relationships, and tasks simultaneously.
• Extreme attention to detail
• Experience in web-related production is a plus
• Proficient in MS Word, MS PowerPoint and MS Excel
• 3+ years managerial experience

Benefits 

iCrossing offers a range of employee benefits including generous PTO, 11 paid holidays, 401k + company match, full medical/dental/vision coverage, FSA & HSA options, family leave, commuter benefits, and more.