Job Description

Description

Description

Black Diamond Equipment is looking for a dynamic Full-Time Retail Sales Lead to oversee the daily operation of our store in Boulder, CO; assuring excellent customer service is provided by well trained, highly motivated and personable staff.

The ideal candidate is an experienced sales associate who possesses the skills and has demonstrated ability to ensure the smooth running of the retail sales floor. Principal responsibility is maintaining a highly positive customer experience through interactions and transactions with customers in our store as well as our staff. This includes a depth and breadth of product knowledge, the ability to transfer that knowledge, willingness to assist customers with their needs or problems, a solid working knowledge of the POS, and the ability and willingness to direct and supervise other sales associates to elevate the overall level of customer service that we provide to our customers.
The Retail Lead will also be asked to do any number of following: merchandising, totaling of daily receipts, receiving product, processing warranty returns, general store maintenance, opening and closing the store, restocking, and placing special orders.

Requirements

Education:

• Required: High School Diploma.

Work Experience:

• Required: Customer service experience.
• Preferred: 1-year retail sales in an outdoor specialty store. Knowledge of Black Diamond Equipment gear and apparel is a plus.

Work Location:

• Must be able to work on-site at Seattle Flagship Store.

Skills and general experience:

• Excellent customer service skills with the ability to effectively interact with customers and team.
• Knowledge of computer systems, typing skills, merchandising experience, and understanding of sales techniques.
• Excited about retail and thrive in a fast-paced environment.
• Motivated to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overtime, and weekend shifts.

Health & Wellness Benefits:

• Medical/vision/dental insurance
• Employee discounts on BD gear and apparel (really good discounts!)
• Outdoor Industry Discounts
• Paid Vacation
• Paid Volunteer Days Off
• Clothing Allowance - look your best at work!
• Ten paid holidays annually.

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.