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Fulfillment Center ASI Screen Printing Production Supervisor (3-11:30 PM)

Oriental Trading Co., Inc. • Omaha, NE
a month ago

General Summary of Purpose:

Supervise production employees in all aspects of the personalized order fulfillment process, focused heavily on-screen printing.  Responsible for implementing, monitoring and maintaining safety, productivity and quality standards, and building a culture that promotes employee engagement.  

Principal Duties and Responsibilities:

 Essential Functions

  1. Manage overall daily work processes for personalization of product, and fulfillment of customer orders for personalized product. Maintain appropriate staffing levels and consistent work flow. 
  2. Ensure comprehensive OSHA, safety and production training is provided and written training guides are current. Observe daily operations and ensure employees follow all safety guidelines.
  3. Directly supervise up to 50 employees. Interact with employees daily.  Coach and recognize individual employees as appropriate based on individual strengths and needs. 
  4. Closely monitor accuracy/error rates within assigned areas and follow up with additional training, coaching, or changes to work processes.
  5. Coach employees on standards and principles to maximize performance and meet required performance and accuracy per policies and procedures. Provide daily feedback to employees on performance, complete daily timesheets timely, and complete weekly coaching based on requirements. 
  6. Analyze production reports to identify areas of success and opportunity. Ensure staffing levels are appropriate to meet work requirements.  Work with PZ Production Manager to plan for future needs in equipment, processes, budget, staff, etc.
  7. Investigate and complete accident/incident reports. Follow up with injured employees on light duty status to ensure compliance with physician restrictions.
  8. Complete administrative duties timely, including attendance and performance tracking, daily timesheets, documentation of employee relations issues, recommendation of disciplinary action, staff scheduling and rotation of job duties.
  9. Counsel employees when company policy, performance or safety issues arise and ensure needed changes are made. Document employee discussions and consult with HR on appropriate process and documentation for corrective action, including terminations.  
  10. Complete annual performance evaluations timely on all direct reports and recommend merit recognition.
  11. Promotes an environment that encourages employee engagement. Actively works with employees to develop and carry out impact planning based on employee engagement survey results.
  12. Communicate promptly and effectively with support areas, including Inventory, other FC areas, IT, HR, etc. to ensure appropriate support and coordination of work.
  13. Abide by all policies and procedures of Oriental Trading Company.
  14. Works with and safeguards confidential information on a daily basis.
  15. Maintains regular and predictable attendance.
  16. Must be able to attend face to face meetings on short or little advance notice.
  17. Work requires in-person collaboration among colleagues and contractors.

Marginal Functions

  1. Other duties as assigned
  2. May perform any of the above functions at any of the company locations

Knowledge, Skills, and Abilities

  • General computer experience required (MS Office & AS400 applications preferred)
  • Ability to communicate and understand English in written and verbal form
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Able to be CPR and first aid certified


  • Associates degree or equivalent combination of education and experience preferred


  • Minimum of 6 months production experience preferred
  • Minimum of two years supervisory experience in a multi-flow production environment preferred
  • Screen printing knowledge preferred
  • OTC product knowledge and familiarity with order fulfillment processes preferred

 Other Qualifications and Physical Requirements

  • Ability to stand and walk for the duration of the shift
  • Ability to climb stairs
  • Ability to lift up to 35-50 pounds
  • Ability to work in elevated work areas up to 28 feet high

 Equipment Utilization

General equipment includes Pad Print, Screen printing presses and Screen reclaiming devices.  General office equipment, intercom, radio, box knife, tape gun non-motorized pallet jack, metering equipment, OTC communication equipment, PC, RF scanning devices.