Job Description
Job Overview:
Core interpersonal and customer-focused skills
Customer service excellence – Ability to greet visitors warmly, answer questions accurately, resolve issues, and build rapport to ensure satisfaction.
Communication skills – Both verbal and written, to convey information clearly to clients, colleagues, and vendors.
Interpersonal skills – Professional, friendly, and approachable demeanor to represent the organization positively.
**Bilingual **- Needs to be fluent in both Spanish and English
Organizational and administrative abilities
Organizational skills – Manage schedules, appointments, and daily tasks efficiently without errors.
Attention to detail – Ensure accuracy in records, scheduling, and documentation.
Office administration – Handle mail, packages, supply inventory, and coordinate with vendors and facilities.
Data entry and record keeping – Maintain accurate patient or client records, verify insurance, and update systems.
Technical and software proficiency
Microsoft Office suite (Word, Excel, Outlook) for scheduling, reporting, and correspondence.
CRM and scheduling tools (e.g., Salesforce, Zendesk) and other office software commonly used in the role.
Operational and problem-solving skills
Multi-tasking – Juggle multiple duties (reception, scheduling, admin) in a fast-paced environment.
Problem-solving – Address client concerns or operational issues promptly and effectively.
Conflict resolution – Handle sensitive situations with professionalism and tact.
