Job Description

Employment Type: Full-Time (30–40 hours per week)

Position Summary

We are seeking a professional, organized, and customer-focused Front Office Assistant. This role serves as the first point of contact for patients, ensuring an exceptional experience from check-in to check-out. The ideal candidate is detail-oriented, possesses excellent communication skills, and thrives in a fast-paced medical or dental office environment while providing outstanding customer service.

Key Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Answer and manage incoming phone calls, text messages, and emails promptly.
• Schedule, reschedule, confirm, and cancel appointments accurately.
• Verify patient information and ensure all required paperwork is completed before appointments.
• Contact patients regarding appointment confirmations, cancellations, late arrivals, and follow-up visits.
• Maintain patient confidentiality in compliance with HIPAA regulations.
• Process patient payments (cash, credit card, and other payment methods) and balance daily transactions.
• Assist with insurance verification and treatment scheduling when applicable.
• Maintain accurate patient records using practice management software (ChiroSpring 360, Open Dental, or similar systems).
• Perform general administrative duties, including filing, scanning, copying, faxing, and printing schedules.
• Monitor office supplies and notify management when inventory is low.
• Help maintain a clean, organized, and welcoming reception area, waiting room, and common office spaces.
• Provide exceptional customer service by addressing patient questions and resolving concerns professionally.
• Support office operations and complete additional administrative tasks as assigned.

Qualifications

• Previous experience in a medical, chiropractic, or dental front office preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Experience with Microsoft Office, Outlook, and electronic practice management software preferred.
• Experience with insurance verification is a plus.
• Knowledge of dental or medical terminology is preferred.
• Bilingual in English and Spanish is a plus.
• Ability to maintain confidentiality and comply with HIPAA guidelines.
• Ability to work flexible hours, including occasional Saturdays.

You should be proficient in:

• Language: Spanish
• High School / GED
• english