Fire Services Technician

HC Quality Doors, LLC

Location Pin Icon
Dover, DE

Job Description

As posted by the hiring company

Job Overview:


Coordinates and manages the installation of fire alarm and life safety systems activities to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters by performing the following duties personally or through subordinate supervisors.

Essential Functions

  • Provide guidance and assistance to Associate Technicians with training on proper processes and procedures related to fire and related systems.
  • The Technician will also be responsible for the following:
  • Learn as much as possible to gain additional understanding of systems and practices.
  • Must have the desire to learn and be trained in the installation and deployment of various fire detection and life safety systems.
  • Investment of personal time to further knowledge and understanding of technologies used in the field.
  • Learn and master the administrative requirements of the position including Daily installation Reports (DIR), use of Field Service Unit (FSU), use of Sedona ticketing system, and any other Advantech supplied tools and/or forms.
  • Ensure and maintain Advantech standard for customer service.
  • Ensure and maintain Advantech standard for quality workmanship.
  • Ability to provide general service support for a variety of systems.
  • Participate in the On-Call rotation as required.
  • Ensure use of company issued Van, laptop, and any other equipment.
  • Fire Alarm Systems
  • Technician must possess the ability to install a conventional or addressable Fire Alarm system.
  • Technician must have the ability to install wiring associated with these devices.
  • Technician must have the ability to program these systems, interface them to an elevator and door release systems to suit customers’ needs.
  • Technician must have the ability to troubleshoot opens, shorts and ground faults.
  • Must be able to successfully complete a Fire Marshal Inspection
  • Intrusion Detection Systems
  • Technician must have the ability to install an Intrusion Detection System consisting of an intrusion detection panel, door switches (surfaced mount or recess mounted), keypads, motion detectors and sirens.
  • Technician must have the ability to install wiring associated with these devices.
  • Technician must have the ability to program these systems and demonstrate these systems to the customer.
  • Technician is required to set up central station monitoring, test communications, and complete required paperwork.
  • Technician must have the ability to help a customer reset, silence and troubleshoot over the phone.
  • Conduct and manage the project installation functions including rough in, trim-out, activation/training and related activities.

  • Delegate responsibility for completion of tasks to the proper employee or subcontractor.

  • Enforce accountability for completion of task.

  • Interface directly with clients to solve problems.

  • Performs other related duties as assigned.

Minimum Qualifications

  • Field experience in some or all of the following: Fire Alarm (Notifier, Silent Knight, Gamewell/FCI, Fire Lite, Vista and Radionics)
  • Current and valid US driver’s license preferred
  • At least 2 years of fire/life safety systems/technical installations experience to include extensive experience in construction environments and has proven success in the completion of projects.
  • Must pass criminal background check and drug test
  • Due to job site and Federal contractual requirements, COVID-19 vaccination strongly preferred

Knowledge, Skills and Abilities

  • Oral Communication Skills
  • Written Communication Skills
  • Customer Relations Customer Service
  • Diplomacy Math Skills
  • Negotiations Professionalism
  • Presentation Time Management
  • Computer Literacy
  • Written Communication Skills
  • Customer Service
  • Math Skills
  • Professionalism
  • Time Management

Physical Demands

Spends more than 2/3 of time standing, kneeling/crouching/stooping, using hands and reaching. Spends approximately 1/3 of time walking and talking/hearing. Frequent lifting required of items 25-50 pounds.

Work Environment

This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May occasionally require driving to project sites.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.