Job Description
Job Overview:
Role - Fire and Security Technician
Location - Euclid, OH
Work Type - Full time/On-site
Job Overview
The Service Technician is responsible for troubleshooting, repairing, and maintaining fire alarm, security, access control, and camera systems. This position requires strong technical knowledge, diagnostic ability, and customer service skills to ensure prompt and professional resolution of service calls and maintenance requests.
Responsibilities
Troubleshoot, diagnose, and repair system issues related to fire alarm, security, access control, and camera systems.
Perform routine maintenance and testing per manufacturer and code requirements.
Respond promptly to service calls and maintain accurate communication with dispatch and the Service/Inspection Manager.
Verify system functionality after repairs and document all work performed.
Maintain organized records of materials used and hours worked per job.
Support customers with system training and operational questions.
Assist with upgrades, retrofits, and replacements as needed.
Maintain tools, vehicles, and equipment in clean, working condition.
Follow all company, OSHA, and NFPA safety standards.
Represent the organization professionally on every job site.
Requirements
2+ years of experience in fire alarm, security, or access control service work.
Proficiency in troubleshooting panels and peripheral devices.
Familiarity with manufacturers such as DMP, Mircom, Avigilon, and Honeywell (preferred).
Working knowledge of NFPA 70 and 72.
Strong communication and customer service skills.
Valid driver's license and reliable transportation.
Ability to read wiring diagrams and use diagnostic tools effectively.
Basic computer literacy for service tickets and documentation.
Fire Alarm License (if required by jurisdiction) within 90 days of eligibility.
