Job Description

Do you take pride in being the last line of defense between “good enough” and “exceptional”? Do you thrive on precision, accountability, and knowing that your signature is the final approval before a high-tech scientific instrument reaches a customer anywhere in the world? If so, please apply to our Customer Experience & Final release Quality Technician role today!

A Snapshot of What You'll Do:

As the Customer Experience & Final Release Quality Technician at Anton Paar QuantaTec Inc., you are the final quality authority before any instrument or part leaves our facility. Every shipment carries your verification — complete, accurate, fully functional, and configured exactly to customer specifications. You don’t just inspect; you protect the customer experience, the brand, and the reputation for precision that defines Anton Paar worldwide.

This role goes beyond inspection. You’ll simulate real-world installations to validate usability and readiness, partner cross-functionally to eliminate discrepancies before they become field issues, and proactively strengthen processes that reduce returns and complaints. Your attention to detail, technical judgment, and integrity directly impact customers ranging from leading universities to Fortune 500 manufacturers.

The Impact You'll Make:

The Customer Experience & Final Release Quality Technician serves as the final quality authority before any instrument or part leaves Anton Paar QuantaTec Inc. This role is responsible for verifying that every shipment is complete, accurate, fully functional, and aligned with the customer order. Acting as the final release checkpoint, this position ensures all parts, accessories, documentation, voltages and configurations are correct prior to shipment. This position plays a critical role in preventing customer complaints, field issues and returns while protecting the Anton Paar brand and customer experience.

In addition, this role with be trained as backup to:

1. Perform mock installations of instruments to simulate the end-customer experience. By replicating real-world setup and operation, the technician validates product readiness, usability, and completeness before release. When capacity allows, 
2. Support incoming inspection activities to verify that received materials meet Anton Paar’s quality standards.

The Customer Experience & Final Release Quality Technician is detail-oriented, proactive, and committed to upholding Anton Paar’s quality standards.

 Primary

Final Shipment Verification & Release

• Perform comprehensive inspections of all outgoing instruments and part shipments
• Verify completeness and accuracy of parts, accessories, documentation, labelling, and configurations against customer orders
• Confirm voltages, country-specific requirements, serial numbers, and BOM accuracy
• Ensure packaging integrity and compliance with shipping standards
• Record inspection results in SAP and controlled forms
• Communicate and escalate discrepancies; authorize final quality release prior to shipment

Backup

Mock Installations & Customer Experience Validation

• Perform mock installations according to defined protocols to simulate the end-customer setup experience
• Evaluate functionality, configuration accuracy, and usability
• Identify missing components, documentation gaps, or performance concerns
• Generate clear reports and provide structured feedback to Engineering, Production, and Planning
• Track installation time and document findings on production orders

Incoming Inspection & Continuous Improvement Support

• Assist with inspection of incoming materials and verify part numbers, quantities, and condition
• Document nonconformances in SAP and coordinate resolution with Purchasing and Quality
• Identify recurring issues and recommend process improvements to reduce field issues, returns, and customer complaints

All other duties as assigned. 

Education and Experience

The Customer Experience & Final Release Quality Technician typically needs a combination of experience and technical skills. 

• High School Diploma or GED equivalent required. 
• More than one year of experience in quality inspection, technical assembly, installation, or related production roles
• Knowledge of quality inspection practices and procedures 
• An eye for detail
• Excellent communication skills - reading, writing, speaking

Preferred: 

• Associate or bachelor’s degree in technical or science field preferred Knowledge of scientific instrumentation
• Experience with shipping inspection and packaging activities preferred
• Experience performing equipment installations or troubleshooting preferred
• Exposure to Six Sigma or continuous improvement methodologies
• Experience in ERP systems (SAP preferred)

Skills and Qualifications: 

The Customer Experience & Final Release Quality Technician uses technical knowledge and strong judgment to protect the customer experience.

• Accountability: Effectively completes tasks on time with minimal supervision, sets realistic goals and follows through on commitments
• Critical Thinking: Performs analysis to help diagnose and resolve issues encountered during the production process
• Collaboration: Working well with others on internal teams by using effective interpersonal skills 
• Communication: Providing clear feedback and timelines to the Team Leaders to ensure production goals are met.
• Integrity: Behaves honorably even when no one is watching and follows moral and ethical principles in all areas of work including decision making, interacting with colleagues, and serving customers

• Problem Solving: Ability to effectively identify issues, evaluate options, and resolve in the best interest of the organization

• Quality of Work: Works to the highest of quality standards by anticipating problems, testing and checking their work, and paying close attention to detail on both the instruments and the procedures 

Who we are: 

Anton Paar's high-precision instruments help our customers develop every-day products from your shampoo to your shoes, your lunch and favorite beverages, your computer and medication, jet engines, batteries and the pavement on which you commute every day. We help Fortune 500 companies of almost every industry sector, start-ups, and leading universities conduct their research and quality control.

Owned by the charitable Santner Foundation, our investment into R&D is unmatched and leads to industry-leading products. We maintain fiscal stability and independence so we can handle today's and tomorrow's challenges, and aim to provide meaningful, long-term workplaces for all employees. Anton Paar is headquartered in Graz, Austria, and operates worldwide.

What We Do:

Anton Paar QuantaTec manufactures instruments for characterization of powders and porous materials using techniques like physisorption, chemisorption, gas pycnometry, mercury intrusion porosimetry, capillary flow porometry amongst others.

Supervision Exercised 

This role is an independent contributor who is a member of multiple teams, and does not have any direct supervision of staff.

Physical Requirements & Working Conditions

While performing the duties of this position, the employee is regularly required to sit, stand, walk, observe, communicate and handle items such as computers, machinery and other equipment. The employee must occasionally lift and/or move up to 20 pounds.

Position requires the ability to obtain a Passport for international travel.

In regards to organizational issues, the employee will comply with the regulations set forward in the Anton Paar Employee Handbook, except if otherwise stated. 

Anton Paar QuantaTec Inc. is an Equal Opportunity Employer. Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.

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