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Field Support Tech

Crystal Distribution

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Tolleson, AZ
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Description

 

Essential Functions:

  • Coordinate measure appointments
  • Communicate and gather required information from the Minneapolis Regional Sales Representatives
  • Schedule the measure with the provided contact
  • Prepare all required paperwork, tools and transportation
  • Coordinate field issue appointments:
  • Gather required information from sales and Engineering on best way to fix field issue
  • Schedule with the provided contact
  • Prepare all required paperwork, tools and transportation
  • Perform field support requirements
  • Photographing the RTU in question
  • Capturing all required dimensions
  • Note any obstructions, special features, etc.
  • Document what issue was with pictures and description uploaded to the MER.
  • Document measure and field issues details:
  • Create a drawing using the captured dimensions
  • Upload drawing, photographs and other details to the appropriate job tracker
  • Inform the Inside Sales Account Manager that the measure has been completed.
  • Phone and computer work to coordinate and document measures and field work.

Requirements

 

The Ideal Candidate:

Must be able to load, unload and handle a 65 lb. extension ladder

Must be able to read a tape measure with precision and accuracy

Must be able to carry a 30 lb. tool bag

Must be able to talk with customers and coordinate what is needed to fix the issue

Demonstrated application of CDI core values.