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Field Specialist

Techtronic Industries Power Equipment, Inc.

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Reno, NV
LOCATION
Third Shift
SHIFT

Job Description

As posted by the hiring company

Job Overview:

Job Description:

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – Riding Mowers to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Primary Responsibilities

  • Responsible for a covering a large territory for riding mower customer support

  • Diagnosing and repairing TTI riding mowers in the field

  • Recruiting and training new service centers for riding mower repair programs

  • Training existing service centers within territory on current and new riding mowers

  • Being a subject matter expert on riding mower programs

  • Visiting customer residences to diagnose and repair mowers

  • Visiting service centers when needed for repair assistance

  • Keeping constant communication channels open with all TTI parties

  • Conduct phone support for customer and service centers when needed

  • Providing performance reports when requested

  • Work with engineering and project management on current issues identified

  • Keep an organized and clean company provided work vehicle and tools

  • Other duties as assigned

Requirements

  • Extensive travel within territory and some overnight stays

  • Must be mechanically inclined - Specific rider repair training will be provided

  • Must be able to problem solve and have critical thinking skills

  • Prior presenting and/or training skills preferred

  • Must demonstrate strong written and oral communication skills

  • Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention

  • Empathy and ability to relate to customers is necessary