Job Description

About IMI

IMI plc, the specialist engineering company, designs, manufactures and services highly engineered products that control the precise movement of fluids. Its innovative technologies, built around valves and actuators, enable vital processes to operate safely, cleanly, efficiently and cost effectively. The Group works with industrial customers across a range of high growth sectors, including energy, transportation and infrastructure, all of which are benefiting from the impact of long-term global trends including climate change, urbanization, resource scarcity and an ageing population. IMI employs some 11,000 people, has manufacturing facilities in more than 20 countries and operates a global service network. IMI currently operates across three globally recognized Divisions: Critical Engineering, Precision Engineering and Hydronic Engineering.

About IMI Critical Engineering

IMI Critical has long been recognized as a world-leader in the provision of flow control solutions. Our products allow vital industries to operate safely, cleanly, reliably, and efficiently, so that they can provide us with the energy, resources and materials that underpin modern lives. IMI Critical’s family of specialist companies design, manufacture and service bespoke valves and actuators that precisely control the flow of steam, gas and liquids under extremes of pressure and temperature, as well as intensely abrasive or corrosive operating conditions. Our valves can be found in a myriad of industrial plants and processes around the world, enabling the production of oil and gas, power, petrochemicals, metals, pharmaceuticals, cosmetics, food and beverages, water and sanitation, pulp and paper, ethanol, and sugar. Our products are also widely deployed on ships and submarines. Our engineering expertise means that we can make hazardous processes safer, cleaner, and greener. By helping clients reduce emissions, improve safety, and make processes more efficient, we have a direct and positive impact on the world. That is why we describe our purpose as” breakthrough engineering for a better world”. 

IMI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Position Summary

Plans and coordinates activities concerned with investigating and resolving customer reports of technical problems with IMI valves and eliminating future operational or service difficulties by performing the duties listed below.

Responsibilities

• Perform field service assignments involving installation, start-up maintenance, and repair/replacement of Company’s Valve Products at customer plants.  Field service will consist of interfacing with customer to direct performance of site maintenance personnel or personally performing the required maintenance tasks.
• Recommends design and drawing changes to Engineering department and prepares as built sketches for Engineering review and for inclusion into design/drawing changes.
• Evaluates and analyzes technical problems and collaborates as needed with Engineering in the development of solutions.   
• Utilizes technical product and application knowledge and is capable of assisting engineering and/or sales team as requested.
• Looks for opportunities to increase IMI installed base of valves through replacement, retrofits, or upgrades to IMI supplied valves.  Coordinates with the Sales Department to maximize exposure to every valve and spare parts opportunity.
• Makes judicious use of authority to make independent choices free from immediate direction or supervision.
• Other assignments as required.
• Timely submittal of Expense Reports and Service Reports. 
• Instructs/trains customers in the proper maintenance and repair of IMI products. 
• Advises customers of adequate spare parts levels and product upgrades and working with the Sales Department 
• Troubleshooting problems involving IMI products and determining methods of repair and/or replacement.
• Managing unforeseen challenges that arise during the execution of the on-site activities such as missing or wrong spare parts, the need for unexpected body repairs, upset or anxious customers, etc. 
• Works with Engineering Department to resolve design and/or manufacturing errors. 
• Other duties as assigned.

Qualifications and Required Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent required.
• Have or capable of obtaining a TWIC card.
• Associate’s degree in a technical discipline desirable
• Minimum 2 years in an inside assembly role or relevant external experience in an industrial field service role. Machinist/metal removal experience desirable
• Valve and actuator assembly and disassembly.
• Blueprint/Drawing reading.
• Basic machining.
• Basic operation of Power Plants and Refineries.
• Control system calibration.
• Computer operations such as Word, Excel, E-mail.
• Knowledge of various inspection techniques such as MP, PT, etc.
• Skills in managing on-site field service activities necessary to complete the valve project to the satisfaction of the customer, and as contracted and agreed upon by IMI
• Skills in exercising independent judgment in the analysis, resolution, and execution of solutions to technical problems associated with all IMI valves. 
• Utilizes technical product and application knowledge and is capable of assisting engineering and/or sales team as requested.
• Capability to troubleshoot and repair all valve issues.
• Self-motivated and well organized – Will be primarily working independently at a customer’s site and will be required to create full and accurate documentation of the service call.
• Ability to travel 75% of the time, domestically or internationally, on as little as 24 hour notice.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.   The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock when in the shop area to inspect valves. 
• The noise level in the work environment is usually moderate (office/cubicle environment with computers, fax machines and printers operating) to loud (manufacturing environment with large machinery operating).