Job Description

THIS POSITION REQUIRES 80-90% TRAVEL

Currently accepting applications from the following states:

• Delaware
• Illinois
• Indiana
• Massachusetts
• Mississippi
• New Hampshire
• New Jersey
• Tennessee
• Wisconsin

Come grow with us!

We work hard to create a work environment where people want to be. And we are looking for motivated individuals that are eager to make a difference in their work.

Our Service Team members are the key to our success, and we rely on their expertise in support and process improvement to deliver the best service experience to our customers. 

Haws Services, a division of Haws Corporation, is a unique and highly demanded offering of on-site technical product support to a variety of industries across the United States. We are dedicated to unmatched quality of service through product and compliance expertise and are looking for passionate and self-motivated individuals to help make a difference. You will be empowered and encouraged to take an active role in driving collaborative team success. 

Haws is a family-owned business with headquarters and manufacturing in Northern Nevada. We are a leader in emergency response and hydration equipment solutions since 1906.

If you are a team player, results-driven, and dedicated to quality work, apply today!

What we offer:

• New experiences weekly with 80-90% travel to customer locations

• Career Growth Opportunities

• Flex Time Off

• Employee Recognition/Appreciation Programs

• Overtime Opportunities

• Mental And Physical Wellness Programs

• Medical, Dental, Vision Benefits

• 401(K) Plus Employer Match

• Disability & Life Insurance

• Tuition Reimbursement

• Charity Matching Program

Job Functions: Provides on-site services and technical support to customers both at the customer’s facility and via telephone. Services include commissioning & start up, preventative maintenance programs, annual inspections, field maintenance and warranty repair.

Accountabilities:

• Perform Service Activities

• Conduct Facility Surveys

• Customer Prospecting

• Customer Relationships

• Sales Partner Training

Other Job Duties:

**Field Responsibilities:

**

• Install and/or oversee installation of equipment according to plan specifications.

• Test equipment to ensure equipment is functioning properly and efficiently.

• Demonstrated ability to operate, trouble shoot, and repair Haws products.

• Conduct onsite training to instruct customers on equipment operation, troubleshooting, and maintenance.

• Schedule and perform preventative and routine maintenance on equipment as needed.

• Identify and resolve equipment issues and complete necessary repairs.

• Obtain assistance from Engineers and/or HI Engineering Manager if unable to resolve issues.

• Oversee others employed by customers on-site in servicing and repairing equipment.

• Provide documentation of visits and services performed for customer file.

• Understand OSHA safety practices and able to work safely.

• Ability to perform ANSI Z358.1 annual inspections.

• Develop working relationships with customers to promote future sales.

• All other duties as assigned.

**In-house Responsibilities:

**

• Assist with Haws Integrated product testing for complex custom projects involving commissioning.

• Prepare quotes for service work in response to customer inquiries.

• Provide phone support to customers with technical problems as HI tech support.

• Troubleshoot over the phone and resolve minor technical issues.

• Plan site visits with checklist, parts, and documents to ensure efficient time usage while on site.

• Communicates company’s needs prior to travel to site to ensure customer is ready.

• Conduct debriefing meetings with customers following service work.

• Follow up with customers after install or repair to ensure product is performing properly

• Document all service work and key customer interactions in salesforce.com.

• All other duties as assigned.

Skills/Qualifications:To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience: AS degree or completion of trade school and a minimum of three years prior experience; or equivalent combination of education, training and experience. Strong design background; ability to read blueprints or CAD drawings to include electrical schematics; P & ID and general arrangements; and prior experience with industry standards including ANSI, CSA and UL. Familiarity with NFPA and NEC codes for equipment designed in hazardous environments. Demonstrated ability to test, operate, and repair Haws products.

Work Qualities: Strong work ethic; self-motivated; punctual and dependable; ability to work independently; must be detail-oriented; and have good manual dexterity. Strong service orientation.

Language Skills: Ability to communicate and interface effectively across organizational levels. Ability to build positive relationships, bond with clients, and respond to questions from customers and engineers. Ability to read, analyze and interpret technical manuals and procedures. Ability to produce concise and well-structured written communication appropriate for technical and business audiences.

Reasoning Ability: Ability to apply common sense thinking to a wide range of practical problems. Ability to analyze and solve problem. Ability to interpret a variety of instructions in verbal, written or diagram form. 

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Employees in this position must be able to:

• Sit for up to 10 hours, stand for up to 8 hours

• Use hands to finger or feel.

• Reach with hands and arms, bend, climb or balance and stoop, kneel or crouch.

• Regularly lift and or move up to 25 pounds and occasionally lift or move up to 50 pounds

• Vision requirements include close vision, color vision, depth perception, and the ability to adjust focus.

Work Environment: Office, production floor, hazardous and outdoor environments on industrial sites. Physical presence is required for this position.

*This job description is subject to change at any time.

*

You should be proficient in:

• Creating Preventive Maintenance Plans
• Mechanical Troubleshooting Skills
• Hydraulics Experience
• Electrical Troubleshooting
• Pipefitting Skills
• Machine Safety Inspections