Job Description

**Who are we?

**

We are Family-owned and operated for 45 years; Pak-Tec has established itself as a leading industrial packaging partner across the nation.

We focus on providing end-of-line packaging solutions with a highly specialized focus in 

adhesive, case erecting, labeling, marking and coding technologies.

**Our Culture:

**

• **Customer-Centric:

  ** Customer happiness and trust is paramount; it is at the forefront of every action we take and every decision we make. The customer’s interest comes first and it always will. Our mission is to spoil our customers.

• **Commitment to the Partnership:

  ** This Company was built on close, collaborative relationships with our customers. We find success with your success; we remain engaged throughout and go the extra-mile to ensure that we are always a value-added member of your team.

• **People make the difference:

  ** Pak-Tec has a world-class product offering; however, we know the true difference-maker is our brilliant and dedicated team of professionals. We are passionate about what we do and it shows every day.

**Our Mission Statement:

**

“Pak-Tec builds problem-solving partnerships with our willing customers to enhance their productivity and product quality.”

**What is the Position?

**

Reporting to the Manager – Technical Operations the Field Service Engineer is responsible for maintaining and supporting customer equipment, including installation, diagnostics, maintenance and calibration of industrial packaging equipment and machinery at Pak-Tec customer manufacturing and distribution facilities. We serve a wide range of manufacturing sectors - the largest customer base is food/beverage manufacturers.

**Who are we looking for?

**

This role is ideal for those who enjoy hands-on, problem-solving responsibilities. This role is NOT for those who prefer to spend their time at a desk. This role requires technicians who are self-driven, who welcome problem-solving opportunities, and who are responsive to customers' needs. Being able to work with people is a must, along with organizational skills and the ability to think on their feet.

Overnight travel is required (50%) and it can vary greatly from time to time. Some projects/assignments may require air travel and multiple days on site. Regional travel is required. Most of the work will take place at customer manufacturing facilities.

This position will be located in Richmond, Virginia or surrounding areas and will be remote.

**What Does the Typical Day Look Like?

**

• You will Self-schedule projects and service calls

• Prompt communication with team and customers

• Provide ongoing care and support for our customers’ equipment.

• install, diagnose, audit, service, and repair industrial labeling machinery and packaging equipment in industrial manufacturing facilities.

• Diagnose and resolve challenges and problems.

• Conduct training on equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.

• Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs, and emergency information schedule

• **100% travel within a 5-7-hour radius of Richmond Virginia

  **. You can expect occasional overnight stays with company-paid accommodation and meals.

• Assist sales team on various sales projects and demonstrations; Promote service contracts and additional technical services

• Performs other related duties as assigned by management.

**Essential requirements?

**

• 2+ Years’ Technical and/or Manufacturing experience.

• Willingness to travel 100% of the time to customer facilities.

• Experience repairing, troubleshooting, and diagnosing different kinds of equipment. Electrical and mechanical experience is preferred.

• PLC Programming encouraged

• Ability to travel (overnight when required)

• Ability to work independently with minimal supervision.

• Professional appearance and demeanor

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Valid driver's license and clean driving record required.

• Military experience welcomed

**Proficiencies:

**

**

**

• Troubleshooting Skills

  • Manufacturing Equipment

    • Inkjet Systems

    • Labeling Systems

    • Material Handling Systems

    • Packaging Machines

    • Wrapping Machines

    • Palletizers

    • Conveyor Systems

    • Glue Machines

    • Industrial Robots

  • PLC

  • Mechanical

  • Electrical

  • Industrial Automation Equipment

• PLC Programming Experience

• Experience in a Manufacturing Environment

• Root Cause Analysis

• Inkjet Printing Technologies

**We offer:

**

• Competitive Salary

• Performance Bonus

• Health benefits (medical, dental, vision)

• Training and development opportunities

• 401K (Up to 7% Employer Contribution)

• Voluntary Benefits

• Long Term & Short-Term Disability Coverage

• Life Insurance

• Employee Assistance Program

• Paid Time Off

You should be proficient in:

• PLC Troubleshooting Skills
• Equipment Troubleshooting
• Electrical Schematics
• Electrical Troubleshooting Skills
• Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Food and Beverage Manufacturing
• Soldering
• Pneumatics Experience
• Electrical Systems Diagnostics & Repair
• Preventive Maintenance & Inspection
• Electrical Troubleshooting
• Troubleshooting Industrial Automation Equipment
• PLC Programming Experience
• Mechanical Assembly Skills
• Machine Setups for Production Runs
• Experience in a Manufacturing Environment
• Root Cause Analysis
• Inkjet Printing

Machines & technologies you'll use:

• Labeling Systems
• Material Handling Systems
• Packaging Machines
• CAD Software
• Palletizer
• Programmable Logic Controller (PLC)
• HMI
• Conveyor Systems
• Gluer Machine
• Box Folding Machine
• Industrial Robot