Job Description

Position Overview

 The main objective of the Field Service Technician at BradyPLUS is to proactively maintain equipment, perform repairs, and conduct onsite installation and testing tasks while representing the company in a professional and safe manner.

Responsibilities Include:

• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company procedures and protocols
• Comprehend customer requirements and make appropriate recommendations/briefings
• Interact with customers in a professional manner
• Work safely and follow appropriate policies and government-mandated guidelines for safe handling and work processes
• Wear appropriate and approved clothing and safety equipment
• Coordinate and prioritize needs and tasks as they change
• Meet industry performance and quality standards
• Cross-departmental engagement with internal support teams to promote customer service, good teamwork, and help meet company goals
• Repair all floor and carpet care equipment sold by the company and, where applicable, other makes and models
• Coordinate with Sanitary Maintenance Consultants and Service Center Manager for appointments
• Calculate estimates on parts and labor when requested and notify customer
• Maintain and keep the vehicle clean at all times, inside and out, and dispose of all trash
• Check oil, battery, radiator, power steering, and brake fluid
• Label and repair all machines as required when brought into Service Center for repair or done on site
• Upon completion of repair, properly fill out repair work order
• Make on-location service calls to larger equipment when not feasible to bring into Service Department and perform preventative maintenance when applicable
• Keep work area in clean and safe condition
• Operate forklift if needed
• Perform other duties as assigned

The ideal candidate will have:

• 3+ years service technician, mechanical repair experience or combination of education and experience
• High School Diploma
• Must maintain valid Driver’s License and good driving record
• Ability to read instructions, diagrams, and electrical schematics
• Knowledge of electronic circuitry
• Mechanical/Diagnostic background required
• Proficient in Microsoft Office Suite required and AS400 preferred
• Client-focused with the ability to foster and maintain professional relationships
• Able to manage high-stress or busy periods while remaining focused and positive
• Adept at managing multiple priorities efficiently and effectively
• Ability to solve complex problems from a technical mechanical perspective
• Detail-oriented with excellent follow-up skills
• Ability to work independently.
• Well-organized and able to prioritize.
• Bilingual Spanish is a plus.
• Able to stand, sit, talk, hear, use hands and fingers to operate machinery, stoop, bend and kneel throughout the day
• Moderate to heavy lifting up to 100 lbs. occasionally (some industrial machine assistance available)
• Moderate to heavy noise (i.e., traffic, trucks, forklifts, etc.)
• Fluctuating temperatures due to changes in work locations, including warehouse and outdoor environments.
• Ability to work indoors and outdoors.

This position offers a competitive starting salary and comprehensive benefits program. 

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