POSITION SUMMARY

Performs a variety of routine support activities in the field service function on manual milling machines, CNC milling machines, lathes, saws, grinding, and metrology equipment. Responsible for installing, performing periodic maintenance activities, basic troubleshooting, and repairing routine technical, mechanical, and electrical equipment failures in the field. Assesses and responds to situations using standard procedures in isolation and fixing problem machines. Reports design, reliability, and maintenance problems through field service management software.

CORE RESPONSIBILITIES

• Installation, troubleshooting, and repair of milling machines (manual & CNC), lathes, saws, grinding, and metrology machines either in the service center or on location at a customer site.
• Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Field Service Manager.
• Ensure all training and certifications required for the position are up-to-date and timely.
• Ensuring spare parts stock level in the service van is kept at specified levels and that the service van is maintained in a presentable condition.

 CORE COMPETENCIES

• Demonstrates the highest level of detail orientation, organizational skills, and the ability to multi-task efficiently

• Demonstrates a sense of urgency to attain and exceed desired results

• Demonstrates a sense of confidentiality

• Ability to leverage a variety of resources and work through others

• Ability to balance simultaneous projects while meeting assigned project timelines

• Advanced oral and written communication skills with the ability to write and edit business correspondence

• Able to maintain a high level of confidentiality

• Self-directed, detail-oriented, and flexible

• Willingness to learn and perform any/all work duties

• Forward-looking thinker, who actively seeks opportunities and proposes solutions

• Other core competencies will be defined by your direct supervisor/manager

 CORE EXPERIENCE AND EDUCATION

• Associate degree or equivalent college or technical school; 2 years relevant experience and training; or equivalent combination of education and experience. 
• 1+ years of experience in a similar/related field.
• Excellent communication and customer service skills.
• Strong organizational skills.
• Ability to work independently with little direct supervision.
• Moderate levels of product knowledge, preferably obtained through hands-on experience.
• Basic mechanical, electrical, and hydraulic system troubleshooting skills. 
• Must possess a basic understanding of machines/milling/metrology. 
• Must understand, and follow electrical, hydraulic, pneumatic schematics, and ladder logic. 
•  Must have the ability to use a variety of basic electrical testing / diagnostic equipment and have a basic understanding of AC and DC electrical theory, as well as the ability to use precision measuring instrumentation.
• Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
• Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Valid Driver’s License
• Follows all Company policies and procedures
• Self- leadership, interpersonal communication, and relationship-building skills
• Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines
• Exhibit a high level of professional conduct, integrity, and accountability.
• Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent.
• Proficiency in Microsoft Office.
• Ability to travel as needed for the role, estimated at 10%.

MENTAL/PHYSICAL REQUIREMENTS

• Ability to be on your feet while performing job requirements
• Ability to sit for periods depending on the job requirements. 
• Frequent alpha/numeric keyboarding.
• Ability to view a computer for periods. 
• Ability to exert up to 10-50 pounds occasionally. 
• Ability to balance, reach, and grasp as needed for the job.
• Ability to crouch, grasp, and lift products above shoulders to properly lift boxes and products from the floor.   

WORK SCHEDULE

• This position requires a 40-hour minimum work week. 
• This position is located in the office, not remote or hybrid. 
• This position is non-exempt.
• Locations only; MN, WI, IA