Install and service Murata Machinery USA, Inc.’s Logistic & Automation Division products. Assist sales personnel and train customer personnel. Oversee field service technician I on basic installations and service.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Install material handling products such as stacker cranes, RTNs, conveyors and/or AGVs.
- Oversee field service technician I (FST I) site installations of material handling equipment.
- Demonstrate new equipment in customer plants including electrical and/or mechanical check-outs, set-up, de-bug, operation and programming.
-Service L&A Products by doing the following functions:
a. Perform basic to moderate troubleshooting of electrical/electronic or mechanical problem, diagnosis and repair in customers’ plants.
b. Advise and assist customers with most operation and programming problems.
c. Perform most maintenance work and provide assistance needed by customer.
d. Advise and assist in selection and ordering of tools and repair parts.
- Prepare and submit installation/service and expense reports accurately and promptly electronically.
- Keep up to date with technology changes in order to train customer personnel properly.
- Assist Sales, Engineers and Project Managers as needed.
- Maintain exceptional customer relationships with all clients.
- Provide assistance to Field Service Technicians I to improve response time and obtain training for additional skills. Assist other Technicians as needed.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Mechanical aptitude and skills
- Work experience on AC/DC motors, mechanical gear boxes, and gear reducers
- Familiarity with one or more of the following pieces of equipment: stacker cranes, conveyors, and/or AGV's.
- Ability to use Microsoft Office Programs
- Ability to read and understand equipment drawings
-Able to work 12-hour shifts, compressed work week, and flexible with day/nigh shift.
EDUCATION and/or EXPERIENCE
Associates degree (AS) in Electrical, Electronics or Mechanical Engineering; minimum of 1 year of experience as a Field Service Technician I or 4 years of maintenance experience and/or training; or equivalent combination of education and experience. Previous experience in Material handling equipment is preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to climb or balance and work from extended heights and in tight spaces. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate.