Job Description

POSITION SUMMARY

Under minimal supervision, this role is responsible for on-site service, repair, and installation of company products across customer locations. The position supports a wide range of field activities, including system hardware, software, and network integration, ensuring equipment operates at peak performance. ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)

• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)

• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)

- Perform preventive maintenance with little supervision. (Essential)

• Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)

• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential)

• Identify and escalate design issues to engineering and management for resolution. (Essential)

• Provide technical support to customers on operational or maintenance of system tools and/or equipment. (Essential)

• Under supervision and direction, must have the ability to perform installation activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential).

• Act as a customer contact on technical and service-related problems. (Essential)

• Must be able to guide other field technicians and field service engineers. (Essential)

• Train and mentor Field Service Technicians at levels I-II-III. (Essential)

• Assist in all functions required in the operations of the service center. Assist and/or provide service support to other customer sites as needed. (Non-essential)

• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)

• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)

• Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

• Perform other duties as assigned. (Non-Essential)

**POSITION QUALIFICATIONS

Competency Statement(s)**

• The ability to lift 35 lbs. unassisted from the floor to waist level.

• The ability to read and work from electrical and mechanical schematics and diagrams.

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.

• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.

• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property.

• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.

• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

Education

• Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Six (6) to Ten (10) years of work-related experience, preferably in the semiconductor industry.

• Working knowledge of mechanical skills.

• Working knowledge of principles of semiconductor and/or vacuum technology.

• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.

• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.

• Speaking in front of groups. Strong time management skills. Self-starter.

• Demonstrated leadership and program management skills.

• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.

• Demonstrated teamwork and organizational skills.

• Demonstrated excellent written and oral communication skills.

• Provide verification of a good driving record if servicing a customer off-site.

Machines & technologies you'll use:

• Diesel Engine
• HVAC Systems
• Multimeter
• Diesel Vehicles (Ford, Jeep, Toyota, Honda, Kia)