At Muncie Power, our products play a critical role in our society by powering the vehicles that develop key infrastructure, putting out dangerous fires, fixing the power lines that power our homes, and hauling away our garbage.

Every team member at Muncie Power understands how important the success of our customers is to their communities. And that inherent value is carried throughout each team to ensure we’re providing the best for our customers.

WHAT YOU’LL DO

As a field service technician, you will support customers and products Muncie Power manufactures and/or distributes. You provide onsite technical expertise to all Muncie Power personnel and purchasers of Muncie Power products with either verbal or hands-on technical assistance. You will also provide training and troubleshooting support for the end user of Muncie Power products.

Utilizing technical and mechanical skills, this position will be tasked to diagnose and repair Muncie Power core line products and related components. The primary focus is on power take-offs, hydraulic pumps, valves, and Cylinders, along with hose & fittings.
Assist with testing and review of hydraulic systems
Work cross-functionally across the business to provide onsite technical support
Review the installation of Muncie Power core line products, assist with testing hydraulic systems, make system adjustments, and correct product issues for existing and prospective customers as required
Provide support to outside sales team whenever technical expertise is required
Provide training to customers and end users on the proper installation and operation of Muncie Power products
Assist with product testing and validation as required
Maintain detailed documentation of field service efforts and record calls into the service tracking database
Assist warranty team with product analysis and provide input into potential modes of product failures
Communicate reoccurring product issues to the engineering team and suppliers as necessary
Upload software updates to electro-hydraulic controllers as required
Travel as required; approximately 30% in-office and 70% travel
Support product application specialists with troubleshooting calls when in the office

YOUR EXPERIENCES & SKILLS

High school diploma or equivalent (GED) required
Technical, mechanical, and hydraulic experience preferred
Applicable technical degree preferred
IFPS Hydraulic Specialist/Technician/Mechanic Certification Preferred
Familiar with fluid power principles
Familiar with electro-hydraulic systems and related components
Familiar with and able to service hydraulic equipment and components
Can read and interpret technical documentation, diagrams, and schematics
Strong communication skills and ability to exercise tact and diplomacy
Familiarity with using test instrumentation (data acquisition, multimeters, oscilloscopes, flow meters, vacuum gages, etc.)
Basic computer skills and familiarity with Microsoft Word and Excel
Familiar with 2D CAD/3D modeling software
Ability to read and follow safety rules, maintenance instructions, and service manuals
Ability to write field service reports
Ability to speak effectively with groups of customers or employees of an organization
Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form

BENEFITS

Medical, dental, and vision insurance, and zero card
Life, death, dismemberment, and dependent insurances
Prescription drug programs
Telehealth
Short-term and long-term disability, and flexible leaves of absence
Employee assistance programs
401k (match 50% on the first 6% of deferred compensation) and flexible spending plans
3 weeks of paid time off
9 paid holidays
Wellness & Engagement

LOCATION: Yorktown, IN

DEPARTMENT: System Design & Field Service

WORK ENVIRONMENT: Mfg./Warehouse

REPORTS TO: Manager of System Design and Field Support

SHIFT TYPE: Monday–Friday

WORKPLACE ARRANGEMENT: On-site

SUPERVISES: N/A

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.