Job Description
Job Overview:
Job Details
Description
Primary Purpose and Function:
The objective of the Okuma Service Technician Level 2-4 is to identify root cause and corrective action in repairing a variety of Okuma products and installation of high tech machines when necessary. Troubleshooting skills include mechanical alignment, hardware, software, peripheral devices and automation. This position will keep management informed of status by providing feedback to distribution, end users and Okuma service management with detailed trip reports. They will also produce technical/how to manuals strengthening distribution's ability to solve end user problems without Okuma direct support. This position contributes to the accomplishments of the customer service department through resolving complex problems that clearly exceeds the scope of distribution's ability.
Responsibilities:
- Travel to customer facility to provide troubleshooting and repair support when required
- Travel to customer facility for installation of new introductory model equipment
- Travel to customer facility for installation of retrofits and install design improvements
- Diagnosing and helping our customers with problems either on the phone or by e-mail
- Generate technical bulletins and repair manuals
Qualifications
- Associates Degree in Electronics or equivalent experience
- Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics
- Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include the use of: laser, ballbar, micrometers, calibers, precision levels, precision indicators, dynamometers, etc.
- Advanced assembly drawing interpretation
- Strong analytical and troubleshooting skills
- Customer centric behavior and great team attitude
Additional Desired Experience:
- 5 years of prior machine tool experience (Okuma preferred)
- FANUC CNC experience
- Okuma-Howa product knowledge
- Prior technical writing experience
