Job Description

PRIMARY RESPONSIBILITIES:

• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
• Perform field upgrades of software and hardware and train customers on how to properly operate the system.
• Complete and submit field service documentation in a timely manner.
• Identify those characteristics of the design that are crucial to the safe and proper functioning of the product.
• Prepare for service jobs including downloading drawings, software, and all procedures required.
• Utilize safe work habits.
• Comply with all NOV Company and HSE policies and procedures.
• Perform all other duties as assigned.

FACILITY/GROUP SPECIFIC RESPONSIBILITIES:

• Provides start-up service for newly installed equipment and service of existing equipment.
• Communicates directly with Engineering for Technical advice.
• The Field Service Technician must complete all work himself on components such as piping, electrical, hydraulic, brakes, and clutches to eliminate delays and back charges.
• Obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner.
• Install, commission, troubleshoot, and repair NOV Lifting and Handling equipment.

EDUCATION & EXPERIENCE QUALIFICATIONS:

• Must possess a high school diploma, GED, or equivalent combination of education and experience.
• 5 years preferred of Controls/Electrical troubleshooting experience.
• Must have experience with PLCs and PLC control systems and working knowledge of VFDS.
• Experience must include Allen Bradley RSLogix500/Studio 5000 and Siemens Step 7/TIA Portal.
• Must have experience with Emerson/Rockwell/Siemens HMI displays.
• Knowledge of Lifting and Handling equipment/operations strongly desired.
• Mechanical/Hyd troubleshooting a plus.
• Computer experience/proficiency required - Microsoft Office knowledge is required.

JOB REQUIREMENTS:

• Ability to pass a drug screen & background check.
• Valid Driver’s license required – as you will be operating a company vehicle.
  • Must provide transportation from home to the office. Transportation to customer’s location will be provided.
• Must have or be able to obtain HUET/BOSIET certification.
• Must have or be able to pass UKOOA/OGUK medical exam for offshore work.
• Meet all land and offshore certification requirements.
• Must have or be able to obtain TWIC.
• Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy.
• Overtime will be required – must be willing & able to work nights, weekend, and on-call 24/7.
• Ability to read and interpret electrical schematics required.
• Ability to troubleshoot electrical/electronic/control circuits required.
• Ability to utilize various electrical diagnostic tools including multimeters, oscilloscope, and basic hand tools required.
• Ability to interact effectively with customer and contractor personnel.
• Attention to detail and a commitment to quality.
• Excellent problem-solving and analytical skills.
• Able to work well in a team environment as well as self-directed when working independently. 
• Willingness to comply with all safety regulations and procedures.
• Must be able to work under pressure to achieve deadlines.
• Ability to meet or exceed standards as established by the department.
• Ability to adapt and be cross-trained to learn all job duties.
• Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $139 per pay period (bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.