Field Service Technician – CNC Gear Manufacturing Equipment

Direct Hire | Full-Time | Travel Throughout North America

About the Company

is a global leader in advanced machine tool technology, supporting manufacturers across North America with industry-leading CNC gear manufacturing equipment. With annual revenues exceeding $700 million, the company offers long-term stability, strong benefits, and opportunities to work with cutting-edge manufacturing technologies.

Position Summary

We are seeking a highly skilled Field Service Technician to install, maintain, troubleshoot, and support advanced CNC gear manufacturing equipment at customer facilities throughout North America. This role is ideal for a mechanically and electrically inclined technician who enjoys travel, customer interaction, problem-solving, and working with sophisticated manufacturing systems.

The successful candidate will serve as a technical expert for customers, providing machine installation, startup support, programming assistance, operator training, preventative maintenance, and emergency service response.

Key Responsibilities

Installation & Commissioning

• Install and commission CNC gear manufacturing equipment and automated systems.
• Verify machine performance, accuracy, and operational readiness.
• Configure machine software, CNC controls, PLCs, and ladder logic programs.
• Support machine acceptance and production startup activities.

Customer Training

• Train customers on:- Safe machine operation

  • CNC programming
  • Preventative maintenance procedures
  • Troubleshooting techniques
  • Best operational practices

• Develop customer confidence and maximize machine performance.

Field Service & Technical Support

• Diagnose and repair mechanical, electrical, hydraulic, pneumatic, CNC, and control system issues.
• Independently resolve complex machine malfunctions with minimal supervision.
• Provide telephone and remote technical support to customers and fellow technicians.
• Document service activities, repairs, and corrective actions.

Preventative Maintenance

• Perform scheduled maintenance inspections and machine assessments.
• Recommend preventative maintenance programs and service solutions.
• Assist customers in maximizing machine uptime and productivity.

Continuous Improvement

• Collaborate with engineering and factory service teams to resolve technical issues.
• Create and maintain troubleshooting documentation and service procedures.
• Stay current on new product developments, CNC controls, and automation technologies.
• Support the training and mentoring of junior technicians and internal team members.

Technical Expertise

Work with advanced CNC gear manufacturing equipment including:

• Gear Hobbing Machines
• Gear Shaping Machines
• Gear Shaving Machines
• Gear Grinding Machines
• Gear Honing Machines
• Automated Manufacturing Systems

Qualifications

Required

• Technical degree, apprenticeship, military technical training, or equivalent field service experience.

• Strong mechanical and electrical troubleshooting skills.

• Experience with CNC machine tools, machine controls, PLC systems, and industrial automation.

• Ability to read and interpret:- Electrical schematics

  • Mechanical drawings
  • Hydraulic and pneumatic diagrams

• Excellent customer service and communication skills.

• Strong computer skills including Microsoft Office and service reporting software.

• Ability to work independently in customer-facing environments.

Preferred

• Experience with gear manufacturing equipment.
• Knowledge of Fanuc, Siemens, Mitsubishi, or similar CNC controls.
• PLC programming and troubleshooting experience.
• Manufacturing, machine tool, automotive, aerospace, or industrial automation background.

Travel Requirements

• Ability to travel up to 100% as required.
• Primary travel throughout the United States, Canada, and Mexico.
• Travel is generally Monday through Friday, though schedules may vary based on customer requirements.
• Valid passport required or ability to obtain one.

Success in This Role

Successful technicians will:

• Complete machine installations efficiently and accurately.
• Train customers to operate equipment independently.
• Minimize customer downtime through effective troubleshooting.
• Promote preventative maintenance programs and service solutions.
• Build strong customer relationships through technical excellence and professionalism.

Compensation & Benefits

• Competitive compensation package
• Extensive travel opportunities
• Industry-leading technical training
• Career advancement opportunities
• Stable, financially strong organization
• 6% 401(k) company match
• Comprehensive benefits package
• Collaborative and supportive work environment

Join a global manufacturing technology leader and play a critical role in supporting advanced CNC gear production systems across North America.

You should be proficient in:

• CNC Programming
• Electrical Troubleshooting
• Hydraulic Diagrams
• Mechanical Troubleshooting
• Pneumatic Diagrams
• Preventative Maintenance
• Troubleshooting Techniques
• Customer Training