Job Description

This is a travel position: Travel to customer sites nationwide at least 2 weeks per month

What you’ll do

As a Level 1 Tech, you’ll split your time between customer sites and our shop in Sugar Grove. You’ll be trained on our machine lines and work alongside senior techs as you build skills.

Installations & startup (at customer sites)

• Uncrate, place and level new or refurbished EDM machines on the customer’s shop floor
• Connect power, air, water/dielectric and filtration systems
• Power up, configure settings, and run test cuts to confirm the machine meets spec
• Help train the customer’s operators on daily use and basic upkeep (installs usually take 3–4 days on site)

Preventive maintenance

• Do scheduled service visits to catch problems before a machine goes down
• Replace common wear parts and consumables: wire guides, power feed contacts, filters, resin, electrodes and similar items
• Inspect, clean and adjust machines, and record what you found and fixed

In our shop

• Prep, inspect and test refurbished machines before they ship
• Help keep parts and tools organized

What we’re looking for

• Hands-on mechanical aptitude. You like figuring out how machines work.
• Experience with CNC machines, industrial equipment, or maintenance work is a plus. EDM experience is a big plus but not required.
• Basic electrical knowledge (reading a meter, following wiring diagrams, working safely around power)
• Comfortable using hand tools and following technical manuals
• Professional and friendly with customers, since you’re the face of the company on site
• Valid driver’s license and a clean driving record
• Willing to travel to customer sites nationally at least 2 weeks per month
• Able to lift50 lbs and to stand, kneel and climb for long periods

Why join us

• Learn a specialized trade that’s in demand. Skilled EDM techs are hard to find.
• Clear path from Tech 1 to more senior service roles
• Small team where your work is noticed

You should be proficient in:

• Customer Service
• Machine Building/Assembling
• Equipment Installation
• Travel