Job Description

Description

About The Company:

DwyerOmega is a globally trusted leader in manufacturing innovative instrumentation solutions for the Process Measurement, Automation, Control and HVAC markets. With very strong brand recognition and high levels of customer loyalty, DwyerOmega has an unmatched reputation for providing customized solutions that meet and exceed customer needs. Our team of engineering experts help our customers select technical, and often configured, product solutions for their unique applications.

The company offers over 300,000 state-of-the-art products for process measurement and control of temperature, humidity, pressure, strain, force, flow, level, pH, conductivity, and indoor air quality, and is a recognized global leader in the digital marketing of technical products. The products that we manufacture are used to control and drive process efficiency, creating safe and sustainable environments.

At DwyerOmega, we enable our customers to improve the world – one measurement at a time. We achieve this through our unwavering commitment to technology, customer service, and overall continuous improvement. Every day, we strive to cultivate a culture of ingenuity, empowerment, accountability, adaptability, and speed.

The company’s corporate headquarters are based in Michigan City, Indiana, and Norwalk, CT with manufacturing locations and sales offices located throughout the world.

Position Summary:

The Field Technician plays a key role in the DwyerOmega team. Is responsible for assisting in the installation, configuration, and maintenance of systems and equipment at client sites. This role includes ensuring installations meet quality standards and client expectations while adhering to all safety and company guidelines.

Responsibilities include the following. Other duties may be assigned.

System Installation: Assist in the installation of sensors, devices, and monitoring systems at client facilities.

Setup and Configuration: Configure equipment according to client specifications and ensure proper functionality.

Quality Assurance: Perform tests and inspections to confirm proper operation of installed systems.

Product Assembly: Assemble and configure products ready to be shipped

Documentation: Maintain detailed records of installations, including diagrams, client feedback, and inventory of used equipment.

Client Interaction: Communicate effectively with clients to address their needs, provide updates, and train them on the use of installed equipment as needed.

Troubleshooting: Assist in diagnosing and resolving technical issues that arise during installations.

Equipment Management: Maintain and manage tools and equipment required for installations, reporting any issues or needs for replacement. 

Quality

• Employees are responsible to understand and support the quality policy and the appropriate elements of the quality management system for their areas of work, reduce, eliminate, and prevent quality deficiencies including escapes.
• Initiate action to prevent the occurrence of nonconformities related to products, process, and quality system.
• All employees have the responsibility and authority to identify quality deficiencies, elevate any concerns for action within or related to our quality system and processes.

Communication

• Communicate effectively in English, both verbally and in writing.
• Maintain effective and constructive working relationships with others both internally and externally.

Requirements

Essential/Preferred Skills:

• High school diploma or GED equivalent.
• Previous work experience in field service, technical support or related role preferred.
• Strong organization and multitasking skills with the ability to manage shifting priorities.
• Excellent communication and customer service skills.
• Strong computer proficiency in Microsoft Office suite especially Excel, and Outlook.
• Valid driver’s license required to support up to 40% travel for onsite installations, service visits, and customer support.

Work Conditions and Physical Requirements:

• Primary work performed in an office setting with frequent computer and phone use.
• Fieldwork may take place in hospitals, laboratories, food service environments, or industrial settings, which may involve exposure to temperature fluctuations, controlled environments, or basic PPE requirements.
• Travel up to 40% may be required during peak periods for onsite installations, calibrations, troubleshooting, or recall support at customer facilities.
• Must be able to stand, walk, kneel, or crouch for portions of field visits, including accessing equipment locations such as freezers, refrigerators, ceilings, or tight spaces.
• Comfortable using hand tools and small instruments for equipment setup, installation, and adjustments.