Job Description

Field Service Technician

Marlen, headquartered in Riverside, MO is recognized as a global designer and manufacturer of highly engineered and innovative food processing equipment and systems.  Our premium products have long set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling.  Marlen has been trusted by the world’s leading food brands for 70 years. Our world-class Solution Centers strategically located across the globe allow processors to lean on our highly experienced food processing technologists to develop and test unique solutions for your products.  

As a service partner, Lifecycle Services delivers an equipment lifecycle management program shaped to meet customer needs. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance and modernization. Our dedicated team of service specialists deliver 24/7 support.

Field Service Technicians travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshoot issues, and provide upgrades/modernizations.

Marlen is seeking an energetic Field Service Technician to join our Lifecycle Services Team.

POSITION SUMMARY:

• Field Service Technicians conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services
• Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Field Service Technicians conduct site visit meetings with customer contacts to include explanation of job scope and work completed
• Dismantle machines for refurbishment or relocation
• Perform quality control tests on repaired equipment, as needed
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Participate in cross-training and cross-functional teams with other Duravant operating companies

Qualifications

POSITION REQUIREMENTS: 

• Associate or bachelor’s degree in Mechatronics is desired
• EE, EET, EECS or Industrial Electronics degree is a plus
• Strong mechanical and electrical background required
• Solid understanding and programming of PLCs required
• Must have a valid driver's license, a U.S. passport, and a good driving record.
• Experience and ability to travel extensively, up to 80 to 90%, including overnights as necessary and some weekends throughout the week away from home. International travel may be required occasionally.

POSITION SPECIFIC COMPETENCIES:

• Proven, High degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components
• Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation
• AB CompactLogix and various other PLCs knowledge, troubleshooting, and modifications.
• AB PanelView and various types of HMI programming and troubleshooting
• Variable Frequency Drive (VFD) parameter configuration and programming
• Depth-full understanding of Servo drive motor systems and configuration
• Experience with robotics and industrial robot application beneficial
• Proven analytical ability to troubleshoot technical and nontechnical issues, solve problems and determine root causes

PHYSICAL DEMANDS

During the duties of this job the employee is frequently required to sit, stand, stoop, kneel, bend, crouch, crouch, walk, talk, hear, and drive, use hands to finger, handle, or touch objects or controls.  On occasion, may be required to climb and work in high places, and reach with hands and arms above the shoulders.   The employee must occasionally lift, push, or pull up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, moderate cold and moderate heat.  The noise level in the work environment is usually moderate but at times high.  While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles. 

PERKS AND WHY YOU SHOULD APPLY:

As a Duravant Family Company, Marlen participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Marlen offers an excellent total rewards package that includes:

• Overtime available
• Shared company-paid premium health benefits with buy-up options.
• Health Savings Account (HSA) options
• Company-paid telemedicine program.
• Company paid Long-term Disability Plan and Basic Life and AD&D.
• 401(k) employer matching plan.
• Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
• Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.

Marlen International (“Marlen”) maintains a drug-free workplace is an equal employment opportunity (EEO) employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should contact Marlen Human Resources Department to request accommodation. In addition to federal law requirements, Marlen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Company has facilities. Must satisfactorily pass background check, post-offer drug screen, and physical prior to employment. Marlen participates in E-Verify.