Job Description

Field Service Technician is required to respond- on short notice- to any customer request requiring advanced electrical troubleshooting of a wide variety of equipment typically involving a PLC and other industrial automation equipment. The technician should arrive at the job site as prepared as possible, be able to quickly assess and diagnose the situation, and either perform the corrective action, or gather the information necessary to determine the next step for the corrective action. This is a challenging position and requires excellent troubleshooting skills and a lot of “thinking on your feet” in various situations and environments. When not on-site supporting customers, the technician will be working from home on various tasks including: Documentation, Drawings, Procedures, & Automation projects involving PLCs, HMIs, Servos, etc…

General Position Requirements – This position requires - first and foremost - a professional and positive attitude, and good personal character traits including: honesty, trustworthiness, the willingness and ability to learn, the ability to work and learn with minimal supervision, the ability to exercise good judgment, and good communication with customers and other associates.

**Specific Position Requirements **–. Additionally, this position requires the following specific skills:

1. At least 4 years’ experience with troubleshooting control systems using a Digital Multimeter (DMM), Laptop, and other basic electrical test equipment provided by the company.
2. The willingness to drive to customer sites (typically within a 100mile radius, but occasionally further) on short notice, and the willingness to fly to any customer site within the United States on short notice.
3. Typically, one weekend a month of on-call availability during 7am – 4pm.
4. The ability to learn on your own, along with good reading comprehension skills (learning from manuals).
5. Occasional response after normal business hours to the customer sites. 6. Excellent organizational & communication skills.
6. The ability to follow, create, and revise procedures as a way of sharing information in the company and maintaining high, consistent standards.
7. Daily completion of paperwork.

**Expected Results **– Success in this position will be determined in a number of ways including:

1. Professionalism 1.1.Dependable – On time, prepared for work (Tools, Personal Protective Equipment (PPE), Dress, Appearance, etc.) 1.2.Organized – File Management, File Naming, Turning in Receipts, Invoices, Timesheets, and other paperwork. 1.3.Communication – Clear, Effective, communication with customers and other associates.
2. The customer’s confidence in your work.
3. High successful service call completion percentage rate.
4. The ability to consistently follow procedures.
5. A positive attitude and the desire to continually learn and improve.
6. Completing & turning in paperwork on time.

You should be proficient in:

• Digital Multimeter
• troubleshooting control systems

Machines & technologies you'll use:

• Variable Frequency Drives (VFD)
• Programmable Logic Controller (PLC) (Allen Bradley, Siemens)