Job Description

Description

JOB TITLE: Emergency Field Service Technician

IMMEDIATE SUPERVISOR: SERVICE MANAGER

TRAVEL: REQUIRED UP TO 100%

KRC MACHINE TOOL SOLUTIONS OFFERS COMPETITIVE WAGES AND EXCELLENT BENEFITS, INCLUDING:

• Training & Tuition Reimbursement
• Company-paid Uniforms and Cell Phones
• Company truck provided for field service engineers
• Paid Vacation, Sick Time, and Holidays.
• Health Insurance, Vision, Life, Dental, Long & Short-Term Disability, 401k Profit Sharing
• Referral Bonus Program of $2500
• A Positive & Development-Oriented Work Environment

ABOUT KRC MACHINE TOOL SOLUTIONS

KRC Machine Tool Solutions is a provider of machine tools and services specializing in helping customers maximize their production requirements through unique solutions. Established in 1989, we are known nationwide as the premier provider in the areas of unique machine builds, CNC retrofitting, machine rebuilding, and machine tool services and repair. At KRC, you will have the opportunity to work alongside the most talented leaders in the Machine Tool Industry. We are looking for passionate people to join our team, who are excited to help us build the future generation of this industry. Our passion is in solving customer’s problems and creating unique solutions that no other company can provide. In order to accomplish our goal of being the best, we understand our people have to be our #1 asset and we are fully committed to investing in your success.

WORK SUMMARY:

Perform a wide variety of tasks associated with servicing, repairing or operation of most CNC machine tools. Use precision test equipment to analyze, troubleshoot and repair complex mechanical and electrical problems. Advanced operation of CNC controls from different manufacturers. Successfully coordinate and complete the installation of all machine tools. Work closely with customers, vendors, OEM’s, and other KRC personnel. Independently organize and complete a successful service call. Assist other service engineers, and preventive maintenance technicians. General scraping and fitting of machine tool components (not mandatory but improves your value). Troubleshoot and repair electronic circuitry to component level. Perform a variety of advanced specialized machine tool repair processes.

JOB RESPONSIBILITIES:

• Dismantle and prepare machines for shipment
• Level and alignment of machines.
• Troubleshoot and repair of major machine tool problems.
• Disassemble, repair and rebuild machine tool sub-assemblies and assemblies.
• Organize, tag, and mark components for future assembly.
• Identify, repair or replace damaged components.
• First-time power-up and troubleshooting of machines.
• Servo system tuning.
• Report activities and expenses timely and accurately
• Train other employees for advancement
• Train customers on operation of CNC control systems.
• Advanced troubleshooting and repair electronic circuitry.
• Communicate with customers, vendors, OEM’s and KRC personnel.
• Keep work area neat, clean and organized.
• Travel to customer’s facilities often and on short notice
• Work with very limited supervision.
• Other duties as assigned

Requirements

• Advanced machine tool knowledge and terminology.
• 3 or more years of experience in machine tool field service.
• Associates degree in electronic engineering or related field of study--experience may be substituted for the education.
• Complete knowledge of mechanical systems and components.
• Full understanding of multiple machine tool specifications and have an advanced knowledge of test equipment.
• Mechanical hand tools and tool box.
• Intermediate knowledge of parametric programming and ladder logic.
• Basic knowledge of hand tools and some power tools.
• Set up and operate Renishaw Ballbar and Renishaw Laser Calibration equipment (desirable, not mandatory).
• Ability to do final scrape and or fitting of most machine tool components is desirable (not mandatory).
• Working knowledge of applications processes and programming.
• Dependable transportation.
• Excellent interpersonal skills.
• Intermediate computer skills.
• Advanced troubleshooting abilities.
• In depth understanding of CNC controls and functions.
• Standing for long periods of time.
• Frequent reaching, bending, and stooping.
• Ability to lift up to 50 pounds.