Job Description

Position Summary

ISS is seeking a skilled Field Service Technician with strong pump system experience. This hands-on role involves troubleshooting, maintaining, and repairing pumps, controls, valves, and piping both at customer sites and in our service shop. The ideal candidate will be self-motivated, safety-conscious, and capable of delivering excellent technical service. A valid Driver’s License and clean driving record are required.

Key Responsibilities

• Travel to customer locations for equipment diagnostics and repairs
• Troubleshoot mechanical and electrical issues involving electric motors, pumps, controls, piping, and valves
• Install and remove new or repaired equipment as needed
• Provide expert-level customer service and technical support
• Maintain accurate truck inventory and service vehicle readiness
• Complete field service reports and required documentation
• Must be available for after-hours and on-call shifts
• Ensure all work complies with manufacturer specifications and safety standards
• Read and interpret electrical and mechanical schematics for equipment assembly and repairs
• Perform failure assessments and recommend repair plans, including formulating material takeoffs, job scopes, and time assessments for repairs
• Maintain a clean, professional appearance and represent the company with a customer-focused attitude

Qualifications

• Proficient in working with 208/230/460V and single-phase power systems
• Solid understanding of electrical panel components and troubleshooting methods
• Minimum 5 years of experience in pump control troubleshooting
• Hands-on experience with electric motors – installation, service, and repair
• Familiarity with various pump types including submersible, centrifugal, vertical turbine, and self-priming pumps
• Proficient in using diagnostic tools such as multimeters, meggers, and laser alignment systems
• Must possess and maintain a valid Driver’s License and clean driving record
• Ability to pass a background check and drug screening
• Capable of working independently to complete routine pump and control service tasks
• Experience in water and wastewater treatment equipment is a strong plus

Reasonable accommodations will be made for qualified individuals with disabilities.

Note: This job description outlines the core responsibilities and expectations of the role but is not exhaustive. Additional duties may be assigned by management as needed.