Job Description

Position Overview:

The Field Service Technician at BradyPLUS proactively maintains equipment, performs repairs, and conducts onsite installation and testing tasks while representing the company in a professional and safe manner.

Responsibilities Include:

• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes as needed.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company procedures and protocols.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Interact with customers in a professional manner.
• Work safely and follow appropriate policies and government-mandated guidelines for safe handling and work processes.
• Coordinate and prioritize needs and tasks as they change.
• Meet industry performance and quality standards.
• Cross-departmental engagement with internal support teams to promote customer service, good teamwork, and help meet company goals.
• Repair all floor and carpet care equipment sold by the company and, where applicable, other makes and models.
• Coordinate with Sanitary Maintenance Consultants and Service Center Manager for appointments.
• Calculate estimates on parts and labor when requested and notify customer.
• Maintain and keep the vehicle clean at all times, inside and out, and dispose of all trash.
• Check oil, battery, radiator, power steering, and brake fluid.
• Label and repair all machines as required when brought into Service Center for repair or done on site.
• Upon completion of repair, properly fill out repair work order.
• Make on-location service calls to larger equipment when not feasible to bring into Service Department and perform preventative maintenance when applicable.
• Keep work area in clean and safe condition.
• Operate forklift if needed.
• Perform other duties as assigned.

The ideal candidate will have:

• 3+ years experience with industrial equipment repair and diagnostics.
• Ability to read and interpret instructions, diagrams and electrical schematics.
• Knowledge of electronic circuitry.
• Ability to interact face to face with customers in a positive manner.
• Proficiency in Microsoft Office Suite, AS400, and Internet.
• Strong time management and project management skills in a fast-paced environment.
• Minimum High School Diploma.
• Driver’s License in good standing.
• Ability to foster and maintain professional relationships.
• Able to manage high-stress or busy periods while remaining focused, positive, and united.
• Adept at managing multiple priorities efficiently and effectively.
• Complex problem-solving from a technical mechanical perspective
• Committed to continuing to expand knowledge and capabilities.
• Detail-oriented with excellent follow-up skills.
• Ability to work independently.
• Well-organized and able to prioritize.
• Bilingual Spanish is a plus.

Physical Demands

• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee may be required to stand, sit, talk, hear, use hands and fingers to operate machinery, stoop, bend, or kneel.
• Specific vision abilities required by this job include close vision due to reading related work documents, such as bills of lading, orders, and documents.
• Moderate to heavy lifting up to 100 lbs. may be required  with some industrial machine assistance available.
• Ability to manage fluctuating stress levels that come as a natural part of running a business.
• Steady moderate to high activity and movement throughout the day.
• Regular, predictable attendance is required as business demands dictate, typically a minimum of 40 hours per week.

Work Environment

• The work environment characteristics described here are representative of those an employee in this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate to heavy noise from  traffic, trucks, forklifts, etc.
• Periodic exposure to dirt, dust, and grime.
• Fluctuating temperatures due to changes in work locations, including warehouse and outdoor environments.
• Ability to work indoors and outdoors.

This position offers a competitive starting salary and comprehensive benefits program.

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