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Field Service Technician

Emerson

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Farmington Hills, MI
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Job Description

As posted by the hiring company

Job Overview:

In This Role, Your Responsibilities Will Be:
  • Testing, troubleshooting and repairing of both standard and special equipment. 
  • Develop written and verbal estimates for repair evaluations.
  • Operate hand tools and electric/electronic test equipment.
  • Work from written and verbal engineering documentation, BO's, assembly prints, plumbing diagrams, electrical diagrams or schematics, to meet department production scheduling.
  • Accept field service phone calls to assist customers in troubleshooting on-site problems and initiate actions to minimize customer down time and total customer satisfaction in all activities. 
  • Make recommendations to help implement process improvements to ensure quality goals are met.
  • Perform equipment calibrations when required.

For This Role, You Will Need:
  • HS or equivalent GED, with additional specialized knowledge of engineering disciplines as would normally be obtained through formal technical training at the college to trade school level.
  • Good communication skills, both written and verbal. 
  • Mechanical background ability, ability to read and understand both mechanical and electrical blueprints, layouts, wire lists, and schematics. 
  • Ability to travel up to 50% based on customer demand. 

 
Preferred Qualifications That Set You Apart:
  • Associate or Bachelor Degree in Engineering or similar field.
  • Minimum of 5 years experience in progressively complex troubleshooting and repair on electro-mechanical machines and components. 
  • Working knowledge of manufacturing concepts and in-depth knowledge of ultrasonics welding control circuitry troubleshooting and various product line actuators.