Job Description

Job Description

This is a Desktop support position.  Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community. Support includes break/fix issues, general requests, operating system patch remediation, PC refresh based on company lifecycle standards and general tier 2 desktop support.  Provide basic desk VoIP telephone support. Provide mobile device support to include iPhone/ iPad/ Droid. Resolve printer issues namely toner replacement, paper jams and printer maintenance. Update asset inventory via ticketing system database.  Working knowledge and experience with Active directory. Utilize Remote application software to provide service to both on-site and off-site users.  May provide minor training to customer support personnel.  Patching support for lab standalone systems.

Required Skills and Education

Proficient in MS Office products including M365
Proficient with a variety of MS Operating Systems: Win11, Win10
Troubleshooting skills for applications running on MS Windows based platforms (office, browsers, printers, etc)
Basic understanding of networks
Experience with Microsoft Active Directory
Knowledge in Asset Management
Excellent customer service skills
Excellent communication skills – oral and written
Ability to work well with others in a team environment
Adheres to standards as defined in Standard Operating Procedures.

Preferred Skills and Education

Knowledge of Service Now.
Associate's degree preferred.
 

About BAE Systems, Inc.

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.

Typical Education and Experience

Typically a High School Diploma and 2 years work experience or equivalent experience